Random email allocation - love holidays

longmore1996

I went on holiday last month flying with RyanAir, booked through Love Holidays. Prior to my flight I tried to check in online, although it popped an error message up saying that my booking could not be found. 
I got to the airport and got slapped with a late check in fee. I explained that I had tried to check in online but was faced with an error. 
RyanAir said that Love Holidays allocates passengers with a random email address to enable online check in. I was given a receipt and told I could claim it back through Love Holidays on my return.
I looked at my confirmation email and the "random" email address was on there, but it's intended use wasn't clear. I have tried to claim back from Love Holidays, but they won't reimburse.

Has anyone been successful with receiving this refund? 

Caz3121

longmore1996 said:

Prior to my flight I tried to check in online, although it popped an error message up saying that my booking could not be found. 
I got to the airport and got slapped with a late check in fee. I explained that I had tried to check in online but was faced with an error. 

did you contact LoveHolidays when it said your booking could not be found?
when purchasing through a third party it is good practice to check your booking on the airline website regularly (people have found no booking had been made or changes not notified)
It is not a late check-in fee, it is a fee for checking in at the airport

bagand96

Booking with Ryanair (and some other low-cost airlines) via a third party can cause this kind of trouble.  Ryanair don't sell tickets via the industry GDS ticketing systems so agents cannot book their tickets like they can with traditional airlines.

Instead they use a workaround.  They'll book the Ryanair flights on the Ryanair website just like you would, they use all your details but then input their own card details to pay, and therefore one of their own email addresses to receive the invoice for their records.  I've heard that they now use "screenscraping" software to do this in near real time as you book on the OTA website.  Note this also means any flight change notifications will go to the agent - good agents will pick these up and pass the information on - but there's plenty of horror stories of this not happening!

Ryanair have long been an airline that require online self check-in and charge a fee if you need to do it at the airport - that doesn't change because you book via an agent.  Have a look through all of your LoveHolidays confirmations and information and see if it explains this anywhere.  Unfortunately I don't think you'll have much luck reclaiming the fee from LH.

Westin

longmore1996 said:

I went on holiday last month flying with RyanAir, booked through Love Holidays. Prior to my flight I tried to check in online, although it popped an error message up saying that my booking could not be found. 
I got to the airport and got slapped with a late check in fee. I explained that I had tried to check in online but was faced with an error. 
RyanAir said that Love Holidays allocates passengers with a random email address to enable online check in. I was given a receipt and told I could claim it back through Love Holidays on my return.
I looked at my confirmation email and the "random" email address was on there, but it's intended use wasn't clear. I have tried to claim back from Love Holidays, but they won't reimburse.

Has anyone been successful with receiving this refund? 

I can't see this ending as you hope (with a refund of the airport check-in fee).

I expect LH will say that the information to allow check-in was provided and if you were unclear or receiving online error messages in the 30 days up to travel when check-in was open that you should have contacted them for assistance.