Am I being lied to?

Shaztastic3000

Sounds like they have broken rule 7.3.a and are due for 6 months in jail

SarahC19

saajan_12 said:

Wowza that's a long post. Bottom line is they're right, prices can increase and delays on building can affect different properties at different times. There's nothing binding on being first / n'th on the list, or that they can't change their list. Staying on them this much is great to give yourself the best chance to get the property you want, but its not a great negotiating poker face. It wouldn't make sense for them to reduce for someone who's shown they're VERY interested

At best there's some poor communication, which would get you an apology and maybe some compo - knock off several zeros from the 17,000 for an idea. 

Haha great reply and pretty much what I suspected. Yes you're right re poker face and they're fully aware how much I want the house. I never expected to get 17k back but like anyone would, I was chancing my luck, after all, I would have been 17k to the good along with the extras price increase if I had taken the house they offered me (after changing the build root of course). Thanks for your help. 

SarahC19

Ath_Wat said:

I don't think it's "suspicious", they have just changed their minds.  If at the point of them changing their minds you had no contract binding them to do a particular thing, your option would have been to pull out then, not to to continue and raise complaints later.

As it is I don't think - I could be wrong and clarify if I am - that you have been forced to continue and buy a house you don't want, so I would question what you think you need to be compensated for?  Had you pulled out I would think you'd have a better case to be recompensed for any money you had spent up to that point, but if you have gone through and bought a house you wanted to buy, then I don't see it.

If what you want to do is make is a complaint about poor customer service then fine; but that will really be up to the company to deal with, not a legal matter.

I should add I don't know the Scottish process of what it means that you only have to conclude missives.

I had no intention of pulling out and they new that. They raised the price of the house considerably and re my post, they changed the build root after telling my the plot I wanted was first to be released. That is suspicious. I beleive they expected me to pull out but I won't be. I am looking g for opinions that is all. 

A customer complaint,  you are right, however,  I think their conduct is appalling. 

Ath_Wat

SarahC19 said:

Ath_Wat said:

I don't think it's "suspicious", they have just changed their minds.  If at the point of them changing their minds you had no contract binding them to do a particular thing, your option would have been to pull out then, not to to continue and raise complaints later.

As it is I don't think - I could be wrong and clarify if I am - that you have been forced to continue and buy a house you don't want, so I would question what you think you need to be compensated for?  Had you pulled out I would think you'd have a better case to be recompensed for any money you had spent up to that point, but if you have gone through and bought a house you wanted to buy, then I don't see it.

If what you want to do is make is a complaint about poor customer service then fine; but that will really be up to the company to deal with, not a legal matter.

I should add I don't know the Scottish process of what it means that you only have to conclude missives.

I had no intention of pulling out and they new that. They raised the price of the house considerably and re my post, they changed the build root after telling my the plot I wanted was first to be released. That is suspicious. I beleive they expected me to pull out but I won't be. I am looking g for opinions that is all. 

A customer complaint,  you are right, however,  I think their conduct is appalling. 

It's not "suspicious", because we know what they did.  They took actions that maximised their profit from the development, that adversely affected you, because better opportunities came up for them.  They are allowed to do that and indeed, in a shareholder driven capitalist business, companies almost have an obligation to do so.

That's why we have legally binding contracts.  Until you sign one, anybody can do anything if a better opportunity comes up.

ferntastic

I am confused, what is a 'build root'? Is the layout of the house on tge plot?

comeandgo

I think you are taking this all too personally.  I’m not sure what you mean by build root but have assumed your property will not now be built in the first phase but in a later one.  There can be changes for many reasons, usually out with the builders control.  I know our new build was put back due to Scottish Water though our prices did not change but that was in a quieter time of house building and buying.  

Thrugelmir

Do you now regret your decision to buy the property is that the real angst of your post?  The developer owes you no preferential treatment.  Sales people have a role to fulfill and targets to hit. Other people were more proactive and reserved their plots quicker. That's the nature of the game. 

babyblade41

I don't know anything about Scottish property so unless you have signed the equivalent & exchanged contracts then anyone can do pretty much what they want.

Their customer service probably isn't the best but I doubt they would be too worried about it, as for comps I think you are very unlikely unless this is specifically written down 

Ath_Wat

ferntastic said:

I am confused, what is a 'build root'? Is the layout of the house on tge plot?

I think it's "build route" - i.e., the order in which the houses are built.  Guessing though.

Ath_Wat

Thrugelmir said:

Do you now regret your decision to buy the property is that the real angst of your post?  The developer owes you no preferential treatment.  Sales people have a role to fulfill and targets to hit. Other people were more proactive and reserved their plots quicker. That's the nature of the game. 

Or possibly other people said they wouldn't buy unless they got the plot the OP had reserved, and as the OP had no contract and the developer knew they'd just buy another one, they gave it to a latecomer.  Not illegal.  It's business.