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Can't switch from BT Basic

Countrysider · 2022-04-26 19:15:13

I recently took over the phone line of a deceased relative. It was a BT basic phone line with no broadband. I attempted to switch this line to a 12 month John Lewis broadband and line rental offer, however JL said there were 'incompatible products' on the line and that i would need to ask BT to remove social telephony. I…

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Vegastare Posts: 1,009 Forumite

27 April 2022 at 4:09PM

Stirring the waters here but BT Basic or Essential do broadband - I enquired as hoped to buy smart TV for Mother in law. Quoted £15 per month understand the speeds are much better now too.

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Can't switch from BT Basic

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