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Don't want refund but want the item delivered - what's my right?

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  • Ergates
    Ergates Posts: 3,045 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Whilst your suggestion seems the best solution, you can't force them to take you up on it.
  • Ergates
    Ergates Posts: 3,045 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Good result - well done.
  • Jenni_D
    Jenni_D Posts: 5,431 Forumite
    1,000 Posts Fourth Anniversary Name Dropper Photogenic
    That seems like good customer service. We often say Name and Shame when there's bad service, but the same should apply for good service - Name and Praise. :)

    Jenni x
  • kaych
    kaych Posts: 376 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    The company was Todd Doors :smile:  
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