Follow up visits and pet insurance

Fudgefund

Hi all, sorry if this seems like a silly question but I’m really unsure. My dog has recently had a mystery infection, I took him to the vets and was given a bill for £1400 for X-rays/drugs/blood tests etc. I am insured, so the surgery put a claim in for me on the insurance’s portal. 

However, I had to go back to check in, and I have to go back again next week. Everytime I see the vets it’s another £45. Am I able to tack this onto the original claim or do I need to keep paying as each individual visit is under the excess of £99?

Any help gratefully received as this may bankrupt me (he’s not out of the woods yet 😔)

elsien

With my insurer it’s the same condition so all part of the same claim. I would expect the follow up visits to be paid with no further deductions for the excess for as long as it’s within the same insurance year. 

KxMx

I agree with elsein, that's certainly been my experience in the past. 

Fudgefund

Thanks so much you two, that’s a relief. 

sheramber

As long as you have not used up the amount of cover you have available on your policy.

elsien

My vet also used to do some follow up visits free, if it was a quick visit. Not their policy but he did say he felt he’d had enough money from me of late.