how do i get a manual reading of smart meters?

donnajunkie

our electric meter is no longer sending readings and a work man is coming soon. however the gas meter still communicates with the gadget in the kitchen so i can get a reading for gas on that. how do i get a manual reading from both electric and gas meters as neither display any numbers but have a and b buttons. i tried looking online but nothing quite matches our meter designs. i am attaching photos of both.

donnajunkie

and here is the gas meter.

pochase

For the E470 model press the button right off the display several times. It will cycle through date, time rates etc until it gets to the total units used.

I got this model myself.

Best if you also send a photo of the gas meter. For mine I just have to press the button next to the display once.

donnajunkie

pochase said:

For the E470 model press the button right off the display several times. It will cycle through date, time rates etc until it gets to the total units used.

I got this model myself.

Best if you also send a photo of the gas meter. For mine I just have to press the button next to the display once.

thanks, theres now also a gas meter photo.

donnajunkie

i am so worried about pressing the wrong thing and screwing it up.

pochase

Again same as mine. 

Press the red button once and it will come with "Meter Index" and the total units used.

Keep in mind that this is cubic meter, the KWh charged will be about 11.2 times the units you use.

MattMattMattUK

donnajunkie said:

i am so worried about pressing the wrong thing and screwing it up.

No matter what buttons you press you cannot screw it up, no combination of button presses allows you to break the meter. 

imeach

As above

Red button should wake the gas meter and show the reading

Green button on the electric will cycle through
But

To me that electric meter looks like a blank screen so you may not get a reading from it

donnajunkie

imeach said:

As above

Red button should wake the gas meter and show the reading

Green button on the electric will cycle through
But

To me that electric meter looks like a blank screen so you may not get a reading from it

There is an issue with the electric meter that we only noticed recently when my dad pointed out that on the gadget that gives usage info the light did not light up when the kettle was on. It seems no meter readings electric or gas have been sent since january to the power company. Only the gas meter is communicating with the gadget. Bizarrely the company got sent a gas meter reading 3 days ago for the first time since january.
the display on the electric meter was permanently lit up as in the photo but the green light has since gone off. We have a work man scheduled for next week. Its important to get sorted because the fixed tariff ends soon.
i am wondering if its possible that the fault means it hasnt recorded usage since january and if that were the case what would they charge us. The fixed ends next month and we dont want them charging the current price cap for our fixed tariff usage since january.

Ultrasonic

donnajunkie said:
The fixed ends next month and we dont want them charging the current price cap for our fixed tariff usage since january.

This won't happen. If no data exists since January then you'll either be charged an estimated use for this period, or possibly nothing, but any charge would be at your fixed rate tariff prices.