Enterprise Van Hire Damages - advice please!

eamon

I think its much simpler than that. Enterprise are likely trying to offload the cost of damage caused by the next hirer i.e. the OP does state that Enterprise are also claiming for damage to the front of the vehicle that wasn't caused by them. In the OP's case I would be strongly arguing the case.

Thrugelmir

eamon said:

I think its much simpler than that. Enterprise are likely trying to offload the cost of damage caused by the next hirer i.e. the OP does state that Enterprise are also claiming for damage to the front of the vehicle that wasn't caused by them. In the OP's case I would be strongly arguing the case.

I doubt that the vehicle was rehired given the extent of the damage. 

born_again

Sandtree said:

Maklr3 said:

Having sought impartial legal advice this evening, we believe we have a clearer picture of the situation and have been advised to exhaust all lines of dispute over the full cost and contact the ombudsman  

Interested to know which ombudsman your legal advisor suggested

I was thinking 
https://www.ecrcs.com/

But as we are no longer in the EU. Thats out..

https://www.bvrla.co.uk/

But does it cover this type of rental?

eamon

I stand by my first posting. Yes the OP had admitted to the roof damage not to the subsequent damage to the front of the van. I would question every statement provided by enterprise and ask for evidence. Its a lot money at stake and at the very least enterprise should be made to work for it. There are numerous postings within MSE were vehicle hirer companies have attempted to dump unwarrnanted charges unto customers. To the OP dispute every single penny.