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Claiming PFP refunds via British Gas

Does anyone know any contact phone numbers for British Gas where you do eventually get to speak to a human.  PFP owed me a credit from February 2021. Despite them confirming it was owed and twice in writing telling me it will be refunded to a given bank account, they still didn't manage to follow through with it.  I seem to be getting nowhere with British Gas.  It's so frustrating.  If this was a small business behaving this way, they would be crucified, why is it that large companies manage to get away with such poor behaviour every day?

TIA

Comments

  • pallyman
    pallyman Posts: 364 Forumite
    Part of the Furniture 100 Posts Name Dropper
    BG are a nightmare to phone,Yesterday was waiting on the the phone a1& 1/2 hours & had to give up to go somewhere.When i got back was waiting 32 minutes & they answered then cut me off.
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