Cancelling BG included services cover - is it homecare?

Ant555

My British Gas energy tariff  is British Gas Exclusive Energy Plus Cover v2 which came with an included "Central Heating Breakdown Cover, Plumbing and Drains Cover, and Home Electrical Cover"

The gas/electric still has just over another year to run so I tried to cancel the auto renewal of the bundled services earlier today as its about 1 month before the anniversary - The british gas team told me that they could not do this and I might have to contact (edit:) HomeCare to cancel this cover - I know (edit:) HomeCare is part of British Gas but does this sound right?

The Ts and Cs say I must cancel my bundled services to prevent auto renewal but offer no web link or phone number.

BooJewels

HomeServe are an independent company - who may or may not provide the service you have.  But BG's servicing division is HomeCare - is that perhaps what you mean:  https://www.britishgas.co.uk/home-services.html although they do seem to be referring to it as Home Services on the page and in the URL.

BooJewels

To add (I'm on a tablet and struggling to post with cold fingers) - when I log in to my BG account there are separate tabs for my fuel and HomeCare - can the detail be accessed there? 

Ant555

BooJewels said:

HomeServe are an independent company - who may or may not provide the service you have.  But BG's servicing division is HomeCare - is that perhaps what you mean:  https://www.britishgas.co.uk/home-services.html although they do seem to be referring to it as Home Services on the page and in the URL.

Yes, you are correct, I put HomeCare in the title but for some reason it auto corrected to HomeServe in the body and I didnt notice.

Ill ring them tomorrow  - hopefully the fact I do actually have a separate homecare with them  is not going to confuse the agent. (there was a deal at the time, some cashback and it was also less than I was going to pay for my annual boiler service) 

vic_sf49

You can go into the Homecare tab*, and change the setting from auto-renew to manual. So you're not "cancelling" per se, but just changing the renewal options.

They then wrote asking if I wanted to renew, so that went straight in the bin. (It came free with my tariff, but I opted to pay my local boilerman instead.)

*It's in there somewhere, as I did it in January, but I can't help pinpoint whereabouts. I log on using the website rather than the app.

Sir_Render

vic_sf49 said:

You can go into the Homecare tab*, and change the setting from auto-renew to manual. So you're not "cancelling" per se, but just changing the renewal options.

They then wrote asking if I wanted to renew, so that went straight in the bin. (It came free with my tariff, but I opted to pay my local boilerman instead.)

*It's in there somewhere, as I did it in January, but I can't help pinpoint whereabouts. I log on using the website rather than the app.

... except that whilst it appears to work and you get confirmation that the renewal setting is now manual, when you go back to check it still says auto.  I contacted support and was told it was a "known issue".  Funny that switching from manual to auto renewal works fine!  Call me suspicious, but I reckon this is shocking. No indication that your request can't be processed, in fact a false indication that all is well, and yet when renewal comes around it will still be automatic.  They just lost a customer in me, because if they can't get that right, I don't trust them to fix my boiler!!!