Discrepancy in gas charged vs meter reading on prepayment or is it just my bad maths?

stewie_griffin

wrf12345 said:

tell them if they do not respond properly within seven days then you will report them to Ofgem - they will probably ignore you post Brexit (when you could threaten them with the EU's consumer bureau which tended to wake them up)... one of the downsides of prepayment you can only turn the gas off not refuse to pay the bill. The meters are owned by a separate company (details should be on the meter), if it is a meter rather than tariff problem may be able to contact them? Or maybe tell them the key has stopped working and you need a replacement?

Ofgem are the regulator and don't deal with individual customer complaints. As others have mentioned the Ombudsman may be the way forward. I'm curious who the EU consumer bureau were as it's not something I've ever heard of.

pochase

Where did you find this information?

If correct it would be much more expensive than a standing charge. Difference between rate 1 and 2 is 18.498p, multiplied by above 488 gives you £90.27. That equals a standing charge of £2.91 in a month with 31 days.

You only would be better of if you use less than 45KWh gas per month.

superkoopauk

It also doesn't equate to the 2 kWh a day that the OP stated

HeadingSouth

stewie_griffin said:

I had a quick look on the Utilita website and this is what it says about the tariff.
Our Freedom Energy tariff has two unit rates and no standing charge. Unit Rate 1 is collected for the first 200 kWh of electricity or 488 kWh of gas used per month. Unit Rate 2 applies for all remaining kWh of electricity or gas used in the month.

The threshold appears to be monthly rather than daily which may explain why your charges are more than you think they should be.

Screenshot is from the email they sent about my prices which says per day not per month:

HeadingSouth

@stewie_griffin - may have solved this. I just found the fine print in the email...



So maybe I'm on a monthly threshold. But first 488kWH gas makes no sense for a monthly threshold - when 31 days of 2kWH comes to 64kWH.

HeadingSouth

Having just said that - my meter is set up to be 2 KWh at the first rate as per the email

09 Tariff Cost 4 25,806
15 Tariff Wid 4 2.00

They've got back to me to say they can only resolve this by coming by and installing smart meters. And then they'll work out if I've been overcharged. Whilst it doesn't matter with the gas, I don't want a smart meter for the electric because I have put loads of money on it pre change to pricing and I don't want to lose that

QrizB

HeadingSouth said:

Having just said that - my meter is set up to be 2 KWh at the first rate as per the email

09 Tariff Cost 4 25,806
15 Tariff Wid 4 2.00

They've got back to me to say they can only resolve this by coming by and installing smart meters. And then they'll work out if I've been overcharged. Whilst it doesn't matter with the gas, I don't want a smart meter for the electric because I have put loads of money on it pre change to pricing and I don't want to lose that

Sadly you can't have a gas smart meter without also having an electricity one.

How long do you think it will take to use up your electricity credit?

stewie_griffin

I've deleted my posts as I've realised Utilita have several prepayment tariffs and confusingly they have different daily thresholds. I'm not sure how they've managed to make prepayment more confusing than normal.

stewie_griffin

OP - is setting 11 on your meter 2 and 17 and 27 both £0.00. Also are 01 and 02 both showing as £0.00.

HeadingSouth

QrizB said:

HeadingSouth said:

Having just said that - my meter is set up to be 2 KWh at the first rate as per the email

09 Tariff Cost 4 25,806
15 Tariff Wid 4 2.00

They've got back to me to say they can only resolve this by coming by and installing smart meters. And then they'll work out if I've been overcharged. Whilst it doesn't matter with the gas, I don't want a smart meter for the electric because I have put loads of money on it pre change to pricing and I don't want to lose that

Sadly you can't have a gas smart meter without also having an electricity one.

How long do you think it will take to use up your electricity credit?

A lot. I need to check it but we filled it as far as it would go. And the key is almost full too.