Barclaycard Overcharge Refund Delayed

3 Posts

in Credit cards
Hi - in the dim distant past I had four Barclaycard accounts - I received letters for all four saying I had been over-charged interest and fees and I would receive a refund (amounting to over £800). Having checked various sources (including MSE) to ensure this was not a scam I satisified myself this was a genuine issue. I completed a form on line giving my bank account sort code and account number. I was advised I would receive the refund within 30 days. After 30 days I rang the number provided on the letter and received a recorded message saying refunds would now take 40 days. As this timeline has also expired, I am currently on hold with Barclaycard (with a recorded messaging saying they are taking up to 90 minutes to answer). What recourse do I have if they just don't pay? Has anyone else had this problem or have you received your refund within the 30 days?
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If they don't pay, it'll be because you're not entitled to the refund, so no recourse. They'll let you know if that's the case.
But there's no reason to think that's the case, from what you've said.
Debts repaid since 06/02/2015 = £23,079
Mortgage...forever!!!! - But who cares, when all I've ever wanted is my own place!:j
Debts repaid since 06/02/2015 = £23,079
Mortgage...forever!!!! - But who cares, when all I've ever wanted is my own place!:j
Debts repaid since 06/02/2015 = £23,079
Mortgage...forever!!!! - But who cares, when all I've ever wanted is my own place!:j