British Gas meter replacement chaos

Phones4Chris

cjeb1 said:

Not a very helpful comment but I wouldnt be too worried about not getting the BG smart meters. We have them, they stopped working correctly in May last year, multiple calls later (where they tell me to turn them off and back on again) theyve agreed to replace them at the end of May (appointment booked since March)... we'll see if it actually happens. Its definitely more hassle than it's worth imo! 

I'm not sure what you mean by "Nor a very helpful comment"! @arjar said in the OP that BG said they don't do E7 Smart Meters. It was mentioned again so anyone reading is reminded of the fact.

Edit: to correct reference to the OP.

arjar

Have been pressing BG for some explanation of why they don't do E7 smart meters when others do.  They just keep repeating that they don't do it.  With current press comment about the potential for other discount/rebate schemes based on time of use, I am very frustrated with BG's intransigence, which seems to me to be unnecessarily limiting my potential choice of future tariffs.  I am tempted to pursue this formally with OFGEM, and wondered whether anyone has any experience of their (OFGEM's) attitude to this issue.  Thanks in advance.