Beware when switching

SPlatten

I have always switched energy provider on a quite regular basis, however I’ve had my fingers burnt a few times.

1. There is often a very good reason why some providers are cheaper than others, like having no customer support, no one to talk to when you need help.
2. And this is the most recent problem, being offered a better rate so you switch then a year later getting an additional bill for three times the previous amount paid as an additional demand.

I have no idea where I stand, I have a smart meter and the provider has claimed for many months they cannot access it and are unable to come out to investigate.

Kind regards,
Simon

MWT

SPlatten said:

I have no idea where I stand, I have a smart meter and the provider has claimed for many months they cannot access it and are unable to come out to investigate.

Your meter is still working though and you can read the meter I assume?

In which case you provide a meter reading and they provide an accurate bill which depending on how much you've already paid will result in a debit or credit balance.

Only way you'd be getting an extra charge is if you've been using more than you estimated when you switched to them a year ago...