Solar FIT generation - transfer from SSE to OVO

Hi
We've had solar panels for almost 11 years, installed by SSE. There was a rocky start, but for last 8 years or so, payments have been prompt, usually about 2-3 weeks after submission.
I've read some disturbing things about delayed payments (4months+) now OVO have taken over, we have been waiting 5 weeks, so far.
Is anyone else experiencing this?  If yes, how did you get success.  Phone ringing off hook, I've now tweeted, but no response yet.

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