Can a company upgrade a contract without consent?

powerful_Rogue

everyone_else said:

powerful_Rogue said:

everyone_else said:

Deleted_User said:

everyone_else said:

Deleted_User said:

You gave your consent in your sign up to the product, which advertises a free month trial.

If you believe you signed up to a product without that feature, then it's been sent in error.

I have come across other people who have received the same email so I doubt it has been sent in error.

That generally suggests it was sent in error.

I am really confused why you seem to think this email has been sent out in error but for arguments sake lets say the company has indeed signed up all their customers to an upgrade “in error”. The company will still be collecting the additional money from those people who didn’t click the link to cancel this upgrade. 

It doesn’t change the issues, and I would still like to find out if there is any way I can help these people, or report the company any way?

If it's in the T&C's you agreed to when you signed up, then there is nothing to report.

Thank for your help and input. Would this not count as the company acting unfairly in any way then? I find it outrageous that companies can get away with this sort of behaviour!

That would be for a court to decide. Depends how far you wish to take it.

everyone_else

user1977 said:

It doesn't sound any more unlawful than telecoms providers moving you to a higher speed / more TV channels in exchange for a price increase by default, but with the option of "downgrading" (or just cancelling your contract) if you ask. 

Agreed! Unfortunately it does seem like a very common and a very legal thing to do. Just voicing my frustrations at the unfairness of it. We should all get the pitchforks out!!

everyone_else

Deleted_User said:

everyone_else said:

Deleted_User said:

everyone_else said:

Deleted_User said:

You gave your consent in your sign up to the product, which advertises a free month trial.

If you believe you signed up to a product without that feature, then it's been sent in error.

I have come across other people who have received the same email so I doubt it has been sent in error.

That generally suggests it was sent in error.

I am really confused why you seem to think this email has been sent out in error 

Because it's the most common explanation. It may have been deliberate, but never ignore the most likely route.

You can't help others, unless you want to take out an ad somewhere or try some other comms campaign to reach them.

Im sorry mate but it really isn’t the most likely thing that happened here! 

the_lunatic_is_in_my_head

OP it doesn't sound particularly correct to me that they can add charged services without your expressed agreement, just because something is in the terms that doesn't make it legal or binding.

I assume Ofcom cover broadband contracts, if so give them a call for advice:

https://www.ofcom.org.uk/about-ofcom/contact-us

Olinda99

No, UNLESS it was in the original contract you signed, they cannot simply inertia-sell you anything ie say we're going to sell you x
 and you pay y unless you opt out.

indeed, inertia selling of goods and services it illegal under consumer rights law.

everyone_else

the_lunatic_is_in_my_head said:

OP it doesn't sound particularly correct to me that they can add charged services without your expressed agreement, just because something is in the terms that doesn't make it legal or binding.

I assume Ofcom cover broadband contracts, if so give them a call for advice:

https://www.ofcom.org.uk/about-ofcom/contact-us

Brilliant, thanks very much for your advice. I will give them a ring!