IKEA Complaint Escalation

theonlywayisup

Deleted_User said:

sheramber said:

Resolver only do what you can do yourself, send a complaint. 

They have no more influence or  authority than you do.

They assist you and point you in the right direction in making a complaint to get your money back when a company are holding back on your refunding your money. 

It is an online filing cabinet.  Nothing more.  It just means that people who don't know or can't be bothered, have somewhere where they can continue a complaint.  They do not assist you, nor do they do any work.  

[Deleted User]

theonlywayisup said:

Deleted_User said:

sheramber said:

Resolver only do what you can do yourself, send a complaint. 

They have no more influence or  authority than you do.

They assist you and point you in the right direction in making a complaint to get your money back when a company are holding back on your refunding your money. 

It is an online filing cabinet.  Nothing more.  It just means that people who don't know or can't be bothered, have somewhere where they can continue a complaint.  They do not assist you, nor do they do any work.  

Your opinion, I found them very helpful in dealing with my complaint! Its the best filing cabinet I havecome across!

theonlywayisup

Deleted_User said:

theonlywayisup said:

Deleted_User said:

sheramber said:

Resolver only do what you can do yourself, send a complaint. 

They have no more influence or  authority than you do.

They assist you and point you in the right direction in making a complaint to get your money back when a company are holding back on your refunding your money. 

It is an online filing cabinet.  Nothing more.  It just means that people who don't know or can't be bothered, have somewhere where they can continue a complaint.  They do not assist you, nor do they do any work.  

Your opinion, I found them very helpful in dealing with my complaint! Its the best filing cabinet I havecome across!

There is no 'them'.   It is somewhere you can file your complaints and see everything in chronological order.  There are template letters but there isn't a 'them' giving help or advice. 

[Deleted User]

@ theonlywayisup,  So argumentive!!

theonlywayisup

Deleted_User said:

@ theonlywayisup,  So argumentive!!

Not at all.  People may read this and assume Resolver will sort out their issue. It does no more than you can do yourself.  If you find that argumentative then that's your problem.  Nothing worse when people think something does/is something when it isn't. 

Manxman_in_exile

I have used Resolver.

They are just a filing cabinet or a communications conduit/aide memoir at best.  They are just an additional and unnecessary step in the complaints process.