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Enlighten - Envoy-s
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Jeannine
Posts: 342 Forumite
Does anyone else have this system? Our envoy-s has stopped working. In fact, it has no power to the unit (checked power supply etc.). I have conflicting information about the warranty - apparently it’s either two years or five years and our unit is about 2 and a half years old. The original installer wants to charge us a huge amount just to have a look at it. Any help or advice appreciated!
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We've had that problem several times. Mr M solves it with the old 'switch it off and on again' trick, I can't give you any more detail than that till he gets back from golf! Our installer came the first time, and showed him (no charge!).I’m a Senior Forum Ambassador and I support the Forum Team on the Competition Time, Site Feedback and Marriage, Relationships and Families boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com All views are my own and not the official line of Money Saving Expert.0
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His nibs says the Enlighten website has a troubleshooting guide, which will take you through the necessary steps to reset the box thingy. Hope that helps!I’m a Senior Forum Ambassador and I support the Forum Team on the Competition Time, Site Feedback and Marriage, Relationships and Families boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com All views are my own and not the official line of Money Saving Expert.1
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I have only had this installed recently. The envoy did become unresponsive once and had to power cycle it. Unfortunately mine is hard wired from the distribution board and had to turn the power off for the circuit.“Don't raise your voice, improve your argument." - Desmond Tutu
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 9.2 KWp + Enphase IQ7+ and IQ8AC (Feb 22 & Sep 24) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump0 -
Thanks for your comments everyone. The problem with mine is that there is no power to it, so I guess that the unit has completely failed and will need replacing. Annoying, as it’s less than three years old!0
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How is the unit powered? Any possibility the fuse might have blown?“Don't raise your voice, improve your argument." - Desmond Tutu
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 9.2 KWp + Enphase IQ7+ and IQ8AC (Feb 22 & Sep 24) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump0 -
Good thinking, but I’ve checked the fuse and also tried plugging into a different socket. Nothing…ispookie666 said:How is the unit powered? Any possibility the fuse might have blown?0 -
You could try reaching out to Enphase UK and check your warranty duration.“Don't raise your voice, improve your argument." - Desmond Tutu
System 1 - 14 x 250W SunModule SW + Enphase ME215 microinverters (July 2015)
System 2 - 9.2 KWp + Enphase IQ7+ and IQ8AC (Feb 22 & Sep 24) + Givenergy AC Coupled inverter + 2 * 8.2KWh Battery (May 2022) + Mitsubishi 7.1 KW and 2* Daikin 2.5 KW A2A Heat Pump0 -
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Can't be certain, but that looks like a standard figure of 8 lead, if so, pull it out and plug in a new one.
Most light duty appliances from 10 years ago would have one, like a radio, dvd player etc
If im wrong and its an IEC, then a kettle lead will do it, usually on all newish TVs, computers, screens etc etcWest central Scotland
4kw sse since 2014 and 6.6kw wsw / ene split since 2019
24kwh leaf, 75Kwh Tesla and Lux 3600 with 60Kwh storage0 -
It is attached to a fused spur by the the look of it.
Can not see if it has neon indicator from picture.
May need to check where it is fed from may have it`s own breaker.
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