Parking fine letter for my son

gadjet

Hi,
I got a parking fine letter for my son from Civil Enforcement Limited.
My son was at a hospital on placement from University for 5 weeks and as far as I know there's not actuallly a charge for parking you just have to enter your Reg No. each day to allow you to park.
One day after 3 weeks he forgot to enter his Reg No. and got a parking ticket, the peopple he was working with said they get them sometimes when they forget but take it to reception and they can fix it.
I then got the reminder for the full £100 and then submitted an appeal online but this was then refused.

My question is, is it worth submitting a further appeal to POPLA,  based on the fact that it was a mistake made by my son on one day out of 25 days, he was authorised to park there and his colleagues also had made the same mistake at some point and their tickets were cancelled!

Thanks.

Trainerman

It is not a fine, it is an invoice. First step would be to go back to the landowner and get them to cancel. If that fails, and you have a PoPLA code then you could try that route, but PoPLA are an outfit that I would describe as 'useless' ,if I was feeling kind.

Have you actually named the driver? If you are helping the driver but the claim is in his name, everything must be done in that name and he will have to sign off on it.

I certainly would not be tempted to pay !

Coupon-mad

Absolutely NO trying POPLA until you've exhausted the simple cancellation by the hospital.

They have a system with a cancellation option but that becomes 'greyed out' once POPLA is started, because it costs the parking firm a fee and they'll then dig their heels in.

Never do this the wrong way round (NEVER POPLA first) and DON'T be fobbed off by a receptionist.  Escalate the complaint to the hospital and insist they hit the cancel button, which they can.

gadjet

Coupon-mad said:

Absolutely NO trying POPLA until you've exhausted the simple cancellation by the hospital.

They have a system with a cancellation option but that becomes 'greyed out' once POPLA is started, because it costs the parking firm a fee and they'll then dig their heels in.

Never do this the wrong way round (NEVER POPLA first) and DON'T be fobbed off by a receptionist.  Escalate the complaint to the hospital and insist they hit the cancel button, which they can.

Thanks, I've got him talking to the hospital again this afternoon, hopefully he can resolve it.

gadjet

OK, my son was put through to the person at the hospital that deals with these issues and gave her the PCN number etc. (again) and she said she would deal with it.

Lets hope she has better luuck than the last time she was supposed to deal with it!

Thaks for the help.

Coupon-mad

Ok - very good - but diarise now, a reminder to chase this, if the CEL website is not showing the PCN as cancelled or 'sum owing: £0' by day 20 from the rejection letter.

That then gives another ten days to faff about following the complaint up again, yet still being in time for POPLA (just over 30 days) if the hospital let him down.

gadjet

I just checked on the website and the ticket has been cancelled, thanks for your help

Umkomaas

gadjet said:

I just checked on the website and the ticket has been cancelled, thanks for your help

Excellent news. The NEWBIES FAQ Announcement, first post Plan A advice works once again. Happy days. 

patient_dream

gadjet said:

I just checked on the website and the ticket has been cancelled, thanks for your help

GREAT .... good to see CEL obey their masters