Problems downloading banking app

libra10

I have an iphone X, software version 15.4, and am unable to install the Nationwide app.

The message states 'We're sorry, we seem to be experiencing a problem.  Please restart the app ... '  Have checked their service availability page and there are no issues.

I did phone Nationwide last week, but they were unable to resolve the issue.  I had the app installed a while ago, but mistakenly entered incorrect information and was blocked from using the app.  Nationwide said this was not what was causing the problem.

I have no problems using internet banking using my laptop.

The app is showing in my list of apps, and I wondered whether anyone could offer advice.

Grey_Critic

have you tried deleting and reloading the app?

ccluedo

Uninstall and re-install should do the trick.

libra10

Thanks for replying.

When I go to Settings, Nationwide is listed, though the app is not showing on my phone screen.

I've searched Apple's app store, and when I click on Nationwide mobile banking, it says open.  When I try to press open, I receive the message stated in my original post.

I seem to be going round in circles 

TELLIT01

Delete the app, shut down and the power up the phone, try installing the app again.

libra10

How do I delete the app when it isn't showing on my screen?

k_man

Search (swipe down) for the app on your iPhone, or find in the App Library (swipe left on the home screen repeatedly)
Then press and hold on the app icon, and choose Delete App

libra10

Thank you @k_man That worked a treat!

Have been trying for ages to get this sorted, I found the app in the library, and deleted.  Then reinstalled, and logged in.

Much appreciated.