Warm Home Discount not received

StoptheworldIwanttogetoff

When Octopus took over my Avro account I double checked to see if the warm home discount had automatically been taken across - it had so I patiently waited.  Just realising I haven't received it at all I gave them a call this morning and they confirmed I hadn't received it, I was then told I am asking at the wrong time of year, it should be October.  Eventually I managed to get customer services to understand and was told they will put in a request to find out.  Just wondering if this is a common problem - it was definitely listed on my account when I had previously checked.

Mobtr

What do you mean by you had seen it had been automatically taken across? Do you mean the request for it? 

MWT

StoptheworldIwanttogetoff said:

When Octopus took over my Avro account I double checked to see if the warm home discount had automatically been taken across - it had so I patiently waited.

If you are part of the core group then yes it should have been automatic, but if you are part of the 'broader group' then you needed to apply for it with Octopus...