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MPRN Issue

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I moved into a flat in 2018, which in the previous year had been converted from a pub into a flat. 
Upon moving in, we called EON and asked them to supply our gas which we did. After 6 months or so, we received a bill from British Gas, claiming we owed them for gas. The meter they were billing us for was for a different meter to the one we were paying EON, and also had a different MPRN. 

Our flat was No. 4 however when building/converting it, it was ‘plot number 9’. On the national database, the meter attached to the address and the one we were paying eon for, was listed as flat No 9, instead of 4. The meter BG were trying to bill for was registered to our flat, no4, on the national database. However the serial number of the meter that BG supplied (and that the national database said was ours) is nowhere to be found. We did a burns test to confirm we were paying for the right meter. After a long 12 month battle, this was finally rectified. The national database was corrected and we continued to pay EON. BG confirmed I didn’t owe them anything, it was their error, ignore the bills etc etc. 

In December 2021, we moved out. We have since received a debt collectors letter to our new address (no idea how this was acquired!) from a collection agency with regards to a £600 bill from BG. I checked the national database, and the details had been switched back to the incorrect details! Except this time the serial number is correct but the MPRN is still wrong. So the meter we paid for had been changed back to number 9, and the BG meter had been registered to number 4 again! I spent 2 hours, then another 3 hours on the phone the BG who again just said ‘the national database says we supplied the address, you owe us £600’ etc. not understanding the issue. They also refused to send someone out to look at the meters. If they did that they’d see the meter they were billing for isn’t the one at the address. 

I then submitted a complaint to the energy ombudsman. Lo and behold, BG’s response is the exact same as before, insisting we owe them. 

We also contacted our supplier EON who confirmed they supplied us during that time. 2 companies can’t have been supplying the property at the same time! I’ve told BG they need to argue this out with EON as they both think it was their supply. For some reason they refuse, and it has to be me going backwards and forwards getting absolutely nowhere. 

Someone please help me as the debt letters are causing extreme distress and anxiety and no company seems able to help me, not even the ombudsman. 

Comments

  • Mstty
    Mstty Posts: 4,209 Forumite
    1,000 Posts First Anniversary Photogenic Name Dropper
    If you have all the paperwork from 2018/19 where BG agreed to your findings add this to your Ofgem complaint and give BG the Ofgem complaint reference. Advise them to halt the debt recovery until the complaint is resolved.

    It will be a battle more time and frustration but it will work out in the end.
  • Thank you. I already supplied all the evidence with them confirming they were wrong back in 2019. They even promised me back in 2019 that ‘ I can assure you that it’s sorted once and for all’ and I’d never hear a thing about it again. But their most recent response is that whoever said was actually wrong, and we do owe the money. I don’t see an end to this at all :( thank you, I will keep trying. 
  • MWT
    MWT Posts: 10,273 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    OliviaG95 said:
    I moved into a flat in 2018, which in the previous year had been converted from a pub into a flat. 
    Upon moving in, we called EON and asked them to supply our gas which we did.

    Did you establish who was the existing supplier before you contacted E.ON?
    If there is a meter in place there is already a supplier and you should register with them first, before switching elsewhere...
    If the existing supplier was BG it might explain some of the confusion, even if BG have the wrong meter on their files...

  • The previous owner was also with eon. The flat had never ever been with British Gas, but for some reason British Gas think the meter they supply is for the address, but it’s for a different address. Before I got this bill in 2018, BG had been sending this bill to our neighbour, number 6. They eventually managed to convince British Gas that it wasn’t their meter, and since then it’s been palmed off on us instead
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