Nationwide messaging - If it ain't broke let's fix it.

miller

Maybe then, it's priority/budget spend going on "app first" features (e.g. Halifax doesn't support chat via their website) with less spend on existing website features.

I found the Nationwide messaging a really good way of getting things resolved; it's not always convenient to call.

binao

horsewithnoname said:

miller said:

I wonder if all this is because it's potentially easier for WFH staff to do chats than a proper job looking into a case sent by message. It would be nice if the bugs were fixed too, on my Halifax app there is a red dot by support for "unread" replies which I've already read.

I doubt it. WFH is the same as working from an office with modern tech.

The home laptop days are long gone.

WFH is now high tech with eg multiple screens etc.

etienneg

binao said:

horsewithnoname said:

miller said:

I wonder if all this is because it's potentially easier for WFH staff to do chats than a proper job looking into a case sent by message. It would be nice if the bugs were fixed too, on my Halifax app there is a red dot by support for "unread" replies which I've already read.

I doubt it. WFH is the same as working from an office with modern tech.

The home laptop days are long gone.

WFH is now high tech with eg multiple screens etc.

I suggest you should have said: "WFH can now be high tech ...". I don't doubt that the technology is available, but do all employers pay the money for it?

Banks are well known for being well behind with their software, so are they likely to throw huge sums at technology for WFH?

binao

etienneg said:

binao said:

horsewithnoname said:

miller said:

I wonder if all this is because it's potentially easier for WFH staff to do chats than a proper job looking into a case sent by message. It would be nice if the bugs were fixed too, on my Halifax app there is a red dot by support for "unread" replies which I've already read.

I doubt it. WFH is the same as working from an office with modern tech.

The home laptop days are long gone.

WFH is now high tech with eg multiple screens etc.

I suggest you should have said: "WFH can now be high tech ...". I don't doubt that the technology is available, but do all employers pay the money for it?

Banks are well known for being well behind with their software, so are they likely to throw huge sums at technology for WFH?

Your  suggestions  are welcome.

Locally, 5 bank branchs have closed. All located  within 200 metres of each other on the High Street. Remaining branches are reducing hours. 

The savings will easily cover the WFH tech, high or laptop.

Just think of the energy savings. 

I'm gone. OTD