PfP over billing me

cynic-al2

Has anyone else resolved this? They have made up readings and aren't showing payments, British Gas aren't interested and there's no way to contact the administrators.

[Deleted User]

Hi,

so, you've got final bill from PfP, does that agree with the readings you hopefully took when they went bust and supplied to BG?

cynic-al2

Hi, no the readings go way beyond my start reads with BG. PFPs bill also does not cover the whole period I was with them (I didn't get any bills then) not show my payments

t0rt0ise

BG need to change their start reads to match. If they won't then make a formal complaint. This will be advantageous to you.

Penelopa.Pitstop

I contacted administrators to complain about unresolved complaint with PfP and the fact that they saddled me with the debt they were supposed to recalculate before they went bust. This is the template answer I got from two different people:

"PFP Energy Limited – in administration and PFP Energy Supplies Limited – in administration (“the Companies”)

Thank you for your email.

I advise that customer account positions for each of the Companies’ former customers have now been finalised based on the information available to the Companies. Information in relation to customer accounts has been provided to British Gas as the Ofgem appointed Supplier of Last Resort (“SoLR”). In relation to final customer positions as at 10 September 2021, please note that:

• Debit balances have been assigned by the Companies to British Gas. Therefore, all former customers who have an outstanding debit balance owing to the Companies will be contacted by British Gas regarding payment;
• British Gas will honour all credit balances, so any customer that has accrued a credit balance with the Companies (whether the customer transferred to British Gas as part of the SoLR process, or whether the customer has switched to another supplier) will be contacted by British Gas with further information.

Please note that the Companies are insolvent and have now ceased to trade, therefore no longer have access to their operating systems. Accordingly, it is not possible for further bills, statements or information to be provided by the Companies. 

However, information in relation to customer accounts has been provided to British Gas. Therefore should you have a query in relation to the calculation of your final statement, or the balance applied to your British Gas account, this can be discussed with British Gas. Whilst it is not possible to re-issue a revised bill or statement, British Gas can investigate and where appropriate resolve a query or error (either in the amount of debt collected or credit honoured), at the discretion of British Gas, should they deem this to be appropriate given the specific details of a customer’s case.

To contact British Gas, please refer to the details (including telephone numbers) on the following website dedicated to former customers of the Companies - www.britishgas.co.uk/energy/pfp-energy.html."

So basically f.. off, we don't want to know. Obviously British Gas won't help me, because I wasn't their customer at the time.

If you have billing info, you might be able to get something with BG, as in your case it's a question of wrong end and start readings. But don't count on PfP administrators.

 

cynic-al2

Thanks all. BG have so far palmed me off but I have started another complaint. I'll go to the ombudsman if necessary, and wondered about the press

cynic-al2

BG still palming me off! I have written to Moneybox. Not sure what else to do

[Deleted User]

cynic-al2 said:

Thanks all. BG have so far palmed me off but I have started another complaint. I'll go to the ombudsman if necessary, and wondered about the press

Cave. If your complaint relates to a failed supplier then EOS will not touch it as it has no jurisdiction over a failed company. BG, with your input, will have calculated a meter reading for the CoSGain date - the date on which BG became your formal supplier. For example, when Zog failed my CoSGain Date was the 15th Dec but EDF was appointed as the SoLR on the 4th Dec. I gave EDF a reading for the CoSGain Date.

BG now needs to talk to Administrator of PfP and agree a change of supplier reading for the SoLR appointment date, or it has to accept the reading that has been used for your Final Bill as the reading that it uses for the date that it became your SoLR. In my view, this needs to be the thrust of your complaint against BG: it cannot sit on the fence and do nothing. If BG decides to take the easy route and accept PfP's closing reading then as suggested above it is a 'win win' situation for you. BG can only charge you the standing charge until the meter index reading passes the agreed closing/opening reading for PfP/BG.

PS. Based on my ongoing experience of a complaint against a SoLR be wary of invoking EOS. They know less about the SoLR process than the CS team at the SoLR - and that is saying something. You might not get the result that you are seeking. EOS can come up with some very strange Decisions!