Query on Fixed Rate Contract

Davdkr252

I have a fixed rate contracts for gas and electrical with Octopus and the contract states the rates will be fixed for the duration of the contracts.
The rates on my account have been increased from the beginning of April but should they have remained the same as my original contract as I believed the contract to b a legl document and could not be changed without discussion. . 

Robin9

You've accidentally posted in LPG rather than Energy so responses may be limited

It's the unit rate and the standing charge that is fixed  -  if you've used more than you said when you took out the contract you need to pay more. Revisit what you told Octopus and see how that compares with what you have actually used.

QrizB

Welcome to the forum.

Davdkr252 said:

I have a fixed rate contracts for gas and electrical with Octopus and the contract states the rates will be fixed for the duration of the contracts.

Are you absolutely certain of this? What is the name of your tariff?

I only ask because there are a few threads regarding the "Price Promise" tariffs which track the cap; some customers mistakenly think they are on a fixed tariff rather than a tracker.

https://octopus.energy/price-promise-calculations/

Threads:

https://forums.moneysavingexpert.com/discussion/6304465/fixed-price-deal-tariff-being-increased

https://forums.moneysavingexpert.com/discussion/6341820/octopus-energy-fixed-tariff

https://forums.moneysavingexpert.com/discussion/6344633/octopus-energy-telling-me-my-fixed-tariff-is-variable-help

https://forums.moneysavingexpert.com/discussion/6347550/confusion-over-nature-of-octopus-account

MSE_ForumTeam5

We've moved this to the main Energy board