Taking Hermes to Small Claims Court?

the_lunatic_is_in_my_head

ThumbRemote said:

I do seem to remember someone on these forums making a successful small claims court claim against a parcel courier, claiming the couriers negligence was beyond what might be considered the acceptable damage in transit. Can't remember many more details. 

If you do take it to small claims court, please keep us updated with the outcome. 

I think they'd likely fold before the customer files, it's certainly worth a letter before action.