Ebay mess

kuepper

I have sold 4 individual items A,B,C, and D all bought by the same buyer. In my account Ebay for reasons I don't understand has grouped the 4 items into 2 groups of 2 with the total price shown for each group so I had to click on each item to see the individual winning price. However in emailing me that the buyer has paid Ebay stated the amount paid for each item was the amount paid for each group so for example the buyer appeared to have paid Y amount of money for A and also Y amount of money for B whereas Y was actually the TOTAL of the auction prices for A and B. Why would the items have been put in 2 groups – and do I have 2 post the items individually (ie 4 x postages) or as they have been grouped (2 x postages) or can I post them in one parcel? And how can I trust Ebay about the amounts of the winning bids anyway when they had told me twice as much money had been paid by the buyer?

the_lunatic_is_in_my_head

Are you on managed payments? If so the Payments section will show exactly what was paid. Bidding history on the listing will show all bids.

You can post them together as far as I know as if the buyer claims INR you just add the same tracking number to more than one case.