Halifax Important Changes to Online Banking Agreement

Joe9090

I got a message from them this morning about the above. Does anyone know what the changes are with out having to go through the whole document. I am sure there must be a precis of the amendments somewhere but I cannot see it!

One other thing with Halifax that annoys me is having to download the monthly statements when I don't need them. No matter how I try the PDF downloads before I can delete it. How do I put them in the archive without downloading the PDF first? Another thing that must be more straightforward than I am making it!

eskbanker

Joe9090 said:

I got a message from them this morning about the above. Does anyone know what the changes are with out having to go through the whole document. I am sure there must be a precis of the amendments somewhere but I cannot see it!

The message sent within online banking has both a high-level summary of the changes on page one:

On 16 May 2022 we’re making some changes to our Online Banking agreement, so in this letter I’ve explained some of the key ones that may affect you. You can read about all of the changes in the enclosed Guide to Changes and there’s also a copy of the updated Online Banking agreement in your digital inbox.

How we’ll send information about your accounts

We’re updating our agreement so we’ll have the option to give you your statements and correspondence in Online Banking instead of by paper. If we’re going to do this, we’ll write to you 2 months before we make any changes and explain what your options are.

Soon Cashback Extras cashback can be paid into a credit card account

If you have a credit card with us and are registered for Cashback Extras, later this year you’ll have the option to have cashback paid into your credit card account - instead of a personal current account. This also means that if you only hold a credit card account with us, you’ll be able to use this service for the first time. You can find out more information about this change at halifax.co.uk/cashbackextras

We’re increasing the amount of notice we’ll give you when we make a change

We normally give you 30 days’ notice before we make any changes to your Online Banking agreement. We’re increasing this so from 16 May 2022 we’ll normally give you 2 months’ notice.

and a more detailed guide on page three, without having to read the whole agreement to spot them.

Daliah

That's interesting - they didn't make the summary available in the app. Not that I could see it anywhere, anyway. I didn't think of checking online, so thanks for the summary.

Joe9090

Yes thanks for the summary.

It  is easy to think there are no differences between banking apps and the desktop versions. I wanted to change the payee details in the Nationwide app and only found out by chance that you could only do it on it's desktop version.

I_Love_comps

You can view this message via your app, without downloading it

masonic

Thanks, like others I tried to find this in the app, but both links provided simply downloaded/displayed the full T&Cs without a summary of changes.