Overpayment from energy provider

Ronni112

I have recently discovered that my energy provider has been overcharging me on Economy 7, night rate,  for the past 45 months, the length of time I have been with them.   They were charging me the same rate at night as during the day.   I have queried this with them and they have given me a credit of £39.16.  I don't believe this to be correct.
I have received an updated statement, but there are only 10 entries for day and night rates, with usage, and costings, but no dates attached.
I provide them with readings every month.
Can anyone advise how much I should expect as a refund?
My energy company is Bulb.

Thank you

Yvonne

[Deleted User]

You should be able to see all your statements on line if you  registered online with them. Or ask them for copies of your bills since youve been with them.

Ronni112

They have sent an amended statement, but as I said, it has no dates on it.  I am assured it covers usage for the past 45 months and there are 10 entries on varying day rates and 10 entries on varying night rates.  I have no idea what periods these cover, nor any means of checking them against  previous statements.  I have looked at my previous statements, but it makes no sense.  All my previous statements are done by month.

[Deleted User]

It does seem like an under payment for that length of time, one has to ask ' why the amended statement has no dates on it' that sounds suspicious! If it were me Id contact them and ask for dated statements. If you still  arent satisfied with their response you can take it to the energy ombudsman.
https://www.ombudsman-services.org/

Ronni112

Thank you.
I have already emailed them and asked for a complete statement for the entire period and for someone to contact me to fully explain how they have come to their conclusions.
I am not best impressed with their refund!

MWT

Ronni112 said:

I have recently discovered that my energy provider has been overcharging me on Economy 7, night rate,  for the past 45 months, the length of time I have been with them.   They were charging me the same rate at night as during the day.   I have queried this with them and they have given me a credit of £39.16.  I don't believe this to be correct.

If they had you on a standard single rate tariff then keep in mind that once they moved you to the correct E7 tariff, your day units would have increased in cost and the night decreased, but unless you had a high enough percentage used at night, the actual reduction in total cost could have been quite low...

[Deleted User]

Ronni112 said:

Thank you.
I have already emailed them and asked for a complete statement for the entire period and for someone to contact me to fully explain how they have come to their conclusions.
I am not best impressed with their refund!

I checked one of my bills from November to December last year and over night for 1 month my electric usage was just under £30, I do have two storage heaters and immersion heater on economy 7 .

Robin9

Have you the opening day and night  readings from 45 months ago and from today. You should then be able to work out a % split - typically that needs to be 30-35% to make E7 economically viable.