British Gas Bill from 2017

lisafletcher

Hi all, i'm wondering if anyone can give me any advice on the following please?  I have just received a letter from a law firm saying that in August 2017 - September 2017 I hadnt pay an energy bill of £317.  Firstly, I remember always being in front with my energy bills and secondly I was paying around £60 per month for gas at that time so how have they got to £317 and how can they prove that I havent paid?  Any suggestions on how to handle this would be much appreciated.  Thanks

QrizB

lisafletcher said:

Hi all, i'm wondering if anyone can give me any advice on the following please?  I have just received a letter from a law firm saying that in August 2017 - September 2017 I hadnt pay an energy bill of £317.  Firstly, I remember always being in front with my energy bills and secondly I was paying around £60 per month for gas at that time so how have they got to £317 and how can they prove that I havent paid?  Any suggestions on how to handle this would be much appreciated.  Thanks

Is the letter addressed to you personally? Does it include your account number, meter readings and tariffs?

Check this against your bills from that time and see if they correspond.

lisafletcher

Thank you I will take another look, although I dont have bills from 2017

pochase

Did you live in 2017 at the same address you received the bill for now?
Were you a customer of BG?
Are you still a BG customer? If not were you moving away from them so it could be a final bill?
Did you pay by direct debit?

Trying to establish here (same as @QrizB if this is maybe not your debt, but somebody else).

lisafletcher

I did live there and was paying direct debit.  I dont actually think I was with BG at that time but I cant be sure.

lisafletcher

Also, why would it be left 5 years?  If it was a final bill?

pochase

So you were living 5 years ago at the same address you received the letter from the lawyers.

You are not sure if you were a BG customer at that time in question, but I assume you were at one stage, otherwise you would just tell them so.

When you left BG did you get a get a final bill, and paid for it? I assume the 60£ was your direct debit, but did you get a bill what you really owed and paid it in full when you left BG?

4.5 years is a long time, but if you really owe the money they can still ask for it.

Did they send a copy of the invoice for the money they claim you owe? 

lisafletcher

pochase said:

So you were living 5 years ago at the same address you received the letter from the lawyers.

You are not sure if you were a BG customer at that time in question, but I assume you were at one stage, otherwise you would just tell them so.

When you left BG did you get a get a final bill, and paid for it? I assume the 60£ was your direct debit, but did you get a bill what you really owed and paid it in full when you left BG?

4.5 years is a long time, but if you really owe the money they can still ask for it.

Did they send a copy of the invoice for the money they claim you owe? 

No, they didnt sent me a copy of the invoice that they are claiming I owe.  I Can't remember if I paid the final bill but I imagine I would have done or they would have been chasing the money at the time?  Maybe I need to speak with my bank and see if I can get statements that far back, although I'm not sure what that will prove other than I was paying my DD at the time.  Thank you for your help

pochase

It might be an idea to send a prove it letter.

lisafletcher

pochase said:

It might be an idea to send a prove it letter.

Yes, thanks.  That's what I was thinking