Replacement IHD

westofsouth

The tenants 'In home display' has gone missing. The supplier, Eon Next, is apparently unwilling/unable to provide a replacement.

With the steep increase in prices, people more than ever need to monitor their energy use.

Is this a reasonable attitude on the part of the energy supplier?

Farway

westofsouth said:

The tenants 'In home display' has gone missing. The supplier, Eon Next, is apparently unwilling/unable to provide a replacement.

With the steep increase in prices, people more than ever need to monitor their energy use.

Is this a reasonable attitude on the part of the energy supplier?

I think so, who do you think pays for these? With everyone moaning about Standing Charges supplying free replacements for missing item is one more cost that is not required.

The tenants could read the meters if they really want to monitor their use

QrizB

westofsouth said:

The tenants 'In home display' has gone missing.

The IHD should be on the inventory. If it was there are the start of the tenancy but misisng at the end, I would expect the landlord to recover the cost of replacement from their deposit.

wild666

Buy an ivie Bud for £50 plus P&P you aren't restricted to just your property it can come with the person when they move home

FreeBear

A replacement IHD isn't too difficult to source (e.g. Glow). Getting the energy supplier to authorise pairing of the IHD & meter is going to be the biggest battle. Some suppliers like Ovo & Octopus advertise a fairly painless process, others like SSE need a good kick up the backside.

No idea what Eon.Next are like - I'd suggest getting in contact with their meter team and see what they have to say about pairing of third party IHDs.

westofsouth

Thank you.

Eon Next are unwilling to provide a replacement IHD - at any price:

".......we do not replace them, this is one of our rules set by the business"

The so called 'smart' meter is 8ft above the floor. I cannot expect the tenants to safely access and fiddle with the tiny buttons & dim display. There has already been at least one accident!

Astria

If the IHD isn't available then assuming you have internet access, you can also access the readings online. You could provide a simple tablet that could access these readings if they don't have a compatible device such as a phone.

phsci

Many people were provided with an IHD at the time they got their smart meters but don't use them and choose to sell them on.  Try searching on eBay; I'm sure you'll find something at an acceptable price. 

MWT

phsci said:

Many people were provided with an IHD at the time they got their smart meters but don't use them and choose to sell them on.  Try searching on eBay; I'm sure you'll find something at an acceptable price. 

It isn't that simple, they have to be whitelisted and paired by the energy supplier, so don't just buy one on eBay.