Help - heart rate through the roof - elect meter not working - what to do?

SAC2334

One possibilty which is likely is that there has been a short power cut or power surge which has fried the digital electric meter s and digital gas meters with an energy pulse on restart once power is restored. I have seen many properties like this in a small area which affected every third house .
I once had it explained by a Northern Power Grid employee why its every third house 

k_man

Probably due to 3 phase mains.

MWT

SAC2334 said:

One possibilty which is likely is that there has been a short power cut or power surge which has fried the digital electric meter s and digital gas meters with an energy pulse on restart once power is restored. I have seen many properties like this in a small area which affected every third house .
I once had it explained by a Northern Power Grid employee why its every third house 

That might explain a dead electricity meter but it would have to be in the realms of EMP to take out a battery powered gas meter...

... and even the electricity meter would be expected to fail to a blank screen, not just to retain the last reading...

pochase

Can you post the two photos you have taken of the meters? 

SAC2334

MWT said:

SAC2334 said:

One possibilty which is likely is that there has been a short power cut or power surge which has fried the digital electric meter s and digital gas meters with an energy pulse on restart once power is restored. I have seen many properties like this in a small area which affected every third house .
I once had it explained by a Northern Power Grid employee why its every third house 

That might explain a dead electricity meter but it would have to be in the realms of EMP to take out a battery powered gas meter...

... and even the electricity meter would be expected to fail to a blank screen, not just to retain the last reading...

The blank screens on electric lose all the readings and the readings cannot be recovered . The ones I ve been seeing for years are mostly the small white digital meter made by a few different companies mainly Ampybut plenty other types go blank including the prepay meters   . I ve never known any supplier recover any blank screen meter reads. I only wish they could .ts probably possible but could cost too much money
i Gas smart meter could possibly be rendered blank by a strong surge as its connected to the electric smart meter by short distance Zigbee . Other than that explanation its a million to one odds that both meters pack in at the same time or even same month  unless human hands help it along  ..Which I have seen happen .
Gas meter batteries do give up from 6 years from new onwards  though and that will make the screen blank . Possibly that can be recovered with a new battery .Suppliers do not usually put in new batteries on gas meters except old prepay meters  but exchange for new ones

SAC2334

wild666 said:

The only time a meter should stop recording usage is when the meters are disconnected for non payment but they normally put in prepayment meters and claim the arrears back through a daily payment plan.

Suppliers have stopped disconnecting years ago except in extreme circumstances of constant meter bypassing . They are not allowed to disconnect electric in those circumstances but can remove gas meters and cap . 

Ectophile

Since I haven't seen anyone else answering it, the meters belong to the suppliers, and the suppliers have a legal duty to maintain them in working order.

But it seems an amazing coincidence that both would fail at the same time.