Cancelling your gas and removing your meter

redcapp

I cancelled my gas last October but British Gas are charging me a standing charge until the meter is removed the lead time for meter removal is 5 months.
British Gas insist that I will be charged until the meter is removed.

From a dialog with British Gas
I have gone through the policy for standing charges and as per the new update to this Customers are now liable to pay any standing charge accrued up until the meter is removed.

The end result is that the consumer is paying for the inability of the supplier to remove their hardware in a timely manor.

Thoughts comments very welcome

MattMattMattUK

redcapp said:

I cancelled my gas last October but British Gas are charging me a standing charge until the meter is removed the lead time for meter removal is 5 months.
British Gas insist that I will be charged until the meter is removed.

From a dialog with British Gas
I have gone through the policy for standing charges and as per the new update to this Customers are now liable to pay any standing charge accrued up until the meter is removed.

The end result is that the consumer is paying for the inability of the supplier to remove their hardware in a timely manor.

Thoughts comments very welcome

You will have to wait it out. 

redcapp

I forgot to mention I was transferred from peoples energy so never agreed to British Gas T&C's

MattMattMattUK

redcapp said:

I forgot to mention I was transferred from peoples energy so never agreed to British Gas T&C's

It makes no difference. 

MWT

redcapp said:

I forgot to mention I was transferred from peoples energy so never agreed to British Gas T&C's

You entered into a deemed contract with British Gas as part of the SoLR process, so you did not have to actively agree to anything.

redcapp said:

I cancelled my gas last October ...

There is one possible route left for you, but it depends on when you last actually used any gas, was it before or after you were moved to BG in September last year?

redcapp

Latest info finally got a UK rep and they have sorted it out refund will be issued and the call centre I interacted with should not have treated me this way.
Makes you wonder why it could not have been sorted out on the first call I have wasted over three hours dealing with call centres that cannot do their job properly and the only way to get it resolved was to raise a complaint.

case closed I hope

MWT

redcapp said:

Makes you wonder why it could not have been sorted out on the first call I have wasted over three hours dealing with call centres that cannot do their job properly and the only way to get it resolved was to raise a complaint.

case closed I hope

If you've got a good resolution then great, but the information you were originally given wasn't necessarily wrong so do check your account periodically just in case...

C_Mababejive

If you have your meter removed then eventually, your service will also be cut off /isolated by the gas transporter. Where is your meter located? Is the incoming service pipe steel or plastic?

cynic-al2

Surely you can afford it if you live in a manor? 😂