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Cancelling your gas and removing your meter

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I cancelled my gas last October but British Gas are charging me a standing charge until the meter is removed the lead time for meter removal is 5 months.
British Gas insist that I will be charged until the meter is removed.

From a dialog with British Gas
I have gone through the policy for standing charges and as per the new update to this Customers are now liable to pay any standing charge accrued up until the meter is removed.

The end result is that the consumer is paying for the inability of the supplier to remove their hardware in a timely manor.

Thoughts comments very welcome

Comments

  • MattMattMattUK
    MattMattMattUK Posts: 11,167 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    redcapp said:
    I cancelled my gas last October but British Gas are charging me a standing charge until the meter is removed the lead time for meter removal is 5 months.
    British Gas insist that I will be charged until the meter is removed.

    From a dialog with British Gas
    I have gone through the policy for standing charges and as per the new update to this Customers are now liable to pay any standing charge accrued up until the meter is removed.

    The end result is that the consumer is paying for the inability of the supplier to remove their hardware in a timely manor.

    Thoughts comments very welcome
    You will have to wait it out. 
  • I forgot to mention I was transferred from peoples energy so never agreed to British Gas T&C's
  • MattMattMattUK
    MattMattMattUK Posts: 11,167 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    redcapp said:
    I forgot to mention I was transferred from peoples energy so never agreed to British Gas T&C's
    It makes no difference. 
  • MWT
    MWT Posts: 10,214 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    edited 30 March 2022 at 12:33PM
    redcapp said:
    I forgot to mention I was transferred from peoples energy so never agreed to British Gas T&C's
    You entered into a deemed contract with British Gas as part of the SoLR process, so you did not have to actively agree to anything.
    redcapp said:
    I cancelled my gas last October ...
    There is one possible route left for you, but it depends on when you last actually used any gas, was it before or after you were moved to BG in September last year?

  • Latest info finally got a UK rep and they have sorted it out refund will be issued and the call centre I interacted with should not have treated me this way.
    Makes you wonder why it could not have been sorted out on the first call I have wasted over three hours dealing with call centres that cannot do their job properly and the only way to get it resolved was to raise a complaint.

    case closed I hope
  • MWT
    MWT Posts: 10,214 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    redcapp said:
    Makes you wonder why it could not have been sorted out on the first call I have wasted over three hours dealing with call centres that cannot do their job properly and the only way to get it resolved was to raise a complaint.

    case closed I hope
    If you've got a good resolution then great, but the information you were originally given wasn't necessarily wrong so do check your account periodically just in case...

  • C_Mababejive
    C_Mababejive Posts: 11,668 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    If you have your meter removed then eventually, your service will also be cut off /isolated by the gas transporter. Where is your meter located? Is the incoming service pipe steel or plastic?
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • cynic-al2
    cynic-al2 Posts: 13 Forumite
    Tenth Anniversary 10 Posts Combo Breaker
    Surely you can afford it if you live in a manor? 😂
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