EDF and Utility Point credit

Sattyb

Hi everyone,

I've just become a member on here. I have a bit of an issue with EDF in that they are taking forever to get my credit back from my previous supplier Utility Point.

I was moved over to EDF when Utility Point ceased trading. As of November 2021 I was around £600 in credit with Utility Point. Since then EDF have been, as yet, unable to claim back the money the outstanding credit amount I had with EDF.

I have emailed and had live chat conversations with EDF regarding this and made an official complaint via email. I was promised it would be resolved by 30th March and I still have not had any resolution. I have emailed them again to ask what is happening. 

Does anyone have any advice as to where I go from here?

Your help will be very much appreciated. Thanks in advance.

Sattyb

[Deleted User]

Sattyb said:

Hi everyone,

I've just become a member on here. I have a bit of an issue with EDF in that they are taking forever to get my credit back from my previous supplier Utility Point.

I was moved over to EDF when Utility Point ceased trading. As of November 2021 I was around £600 in credit with Utility Point. Since then EDF have been, as yet, unable to claim back the money the outstanding credit amount I had with EDF.

I have emailed and had live chat conversations with EDF regarding this and made an official complaint via email. I was promised it would be resolved by 30th March and I still have not had any resolution. I have emailed them again to ask what is happening. 

Does anyone have any advice as to where I go from here?

Your help will be very much appreciated. Thanks in advance.

Sattyb

Utility Point is in administration. As such, you are an unsecured creditor of a failed company. Utility Point’s Administrator will be taking action to recover all the monies owed to it before it pays out any money to Utility Point’s creditors. Secured creditors get first dibs and what is left is paid out to unsecured creditors as pence in every £. My guess is that the SoLR will get this payment to cover, in part, what consumers are owed. The SoLR then tops up the credit balances before reclaiming these payments from Ofgem via the SoLR Special Payment.

In sum, you wait. It is unlikely that any complaint that you escalate to The EO will get much traction as it has no powers over the Administrator of a failed supplier.

tronator

I got my first bill from EDF yesterday and there was the credit from Utility Point on it. It was correct apart from 1p in my favour.

SuperSaint1

I’m still waiting for £700 credit from UP to move to EDF. I have contacted EDF several times but to no avail. It is nearly a year since UP went under. I don’t know who to turn to. Should I go to OFGEM?

[Deleted User]

SuperSaint1 said:

I’m still waiting for £700 credit from UP to move to EDF. I have contacted EDF several times but to no avail. It is nearly a year since UP went under. I don’t know who to turn to. Should I go to OFGEM?

Raise a written Complaint against EDF: you should get a response from their complaints team.

How do you know that you are owed £700: is this based on the agreed handover readings between the Administrators of UP and the SoLR of just a credit balance showing on an old account? Failed suppliers do not pass on the full credit to the SoLR that you are owed. Once EDF is happy that you are owed £700, then it will pay it to you from its own funds. This money is then reclaimed from Ofgem, and then added to all consumer energy bills.

funny.money

I've received my £168 credit from UP to EDF. That was the amount I was expecting and I knew that as it was on my final bill from UP. I expect that's how the others know what they're owed.  It seems the two other posters have larger amounts owed,  could that be why it's taking longer,  although that would be unfair.  A credit owed is a credit owed, no matter what the amount. 

mattandali

I'm still waiting for my £300 credit to hit my new (forced) EDF account.  Waiting over a year (since Sept 21) is frankly appalling and immoral.  Despite having been told by EDF that they are 'working on behalf to get the final bill from UP',  and having raised an official complaint, I'm now being told to prove it myself, which of course I can't!  I've never had the promised final bill from UP.  What can I do??

molerat

Of course you can prove it yourself.  It is a simple case of meter readings, unit prices, standing charges and monies paid.