New Glasses dilemma

The_Fat_Controller

Oh dear, SHOULDN'T have gone to Specsavers at all !

They messed up your prescription and the other optician made your glasses to that prescription.

@JVRMac your loyalty is in the wrong place !

born_again

Ath_Wat said:

the_lunatic_is_in_my_head said:

Generally speaking after 1 failed repair attempt or 1 replacement you have the final right to reject the goods (for a full refund within 6 months or a reduced refund after 6 months).

An optician's job is presumably to check everything and ensure you have the right glasses (as if you could do this yourself why would they be needed), unless you purchased something against their advice I don't see how you are to know whether certain glasses will be suitable or not. 

You are missing the point here.

Specsavers gave them the wrong prescription.  They took that prescription elsewhere and the place they took it to gave them glasses that fitted that prescription.  That second place had no obligation or opportunity to check that the prescription was correct for the OP.

As it is it is Specsavers, NOT the place they bought the glass from, who have rightly rectified their mistake.

JVRMac said:

 Lesson learned in future I will stick with Specsavers.

Seems rather strange. It was Specsavers who made a mistake, and have agreed to fix it.  I am not sure why you would stick with the place who made a mistake and avoid the one who didn't do anything wrong.

Eye tests are very subjective & rely 100% on customer feedback to get the correct prescription. 
Does this or This look better etc....

Ath_Wat

born_again said:

Ath_Wat said:

the_lunatic_is_in_my_head said:

Generally speaking after 1 failed repair attempt or 1 replacement you have the final right to reject the goods (for a full refund within 6 months or a reduced refund after 6 months).

An optician's job is presumably to check everything and ensure you have the right glasses (as if you could do this yourself why would they be needed), unless you purchased something against their advice I don't see how you are to know whether certain glasses will be suitable or not. 

You are missing the point here.

Specsavers gave them the wrong prescription.  They took that prescription elsewhere and the place they took it to gave them glasses that fitted that prescription.  That second place had no obligation or opportunity to check that the prescription was correct for the OP.

As it is it is Specsavers, NOT the place they bought the glass from, who have rightly rectified their mistake.

JVRMac said:

 Lesson learned in future I will stick with Specsavers.

Seems rather strange. It was Specsavers who made a mistake, and have agreed to fix it.  I am not sure why you would stick with the place who made a mistake and avoid the one who didn't do anything wrong.

Eye tests are very subjective & rely 100% on customer feedback to get the correct prescription. 
Does this or This look better etc....

I am not sure what your point is?

I am not particularly blaming Specsavers; mistakes happen.  Just saying that they are the only one in this story who did make a mistake, but the OP seems to attach blame to the others who did absolutely nothing wrong and just made glasses to the specifications they were asked to.

kirtondm

Eye tests are very subjective & rely 100% on customer feedback to get the correct prescription. 
Does this or This look better etc....

That really isn't the case or we would never be able to prescribe specs for toddlers / people with dementure. Besides their are no wrong answers only wrong questions! so not fair to blame the patient.

Eyes are tested in both subjective and objective ways and even if the patient can't communicate an accurate prescription can be issued.