British Gas app and online failure for information on account

Pingu510

Am really irritated because I am unable to see information about my usage from British Gas via app and online account. 

Since 16/2/2022 they have apparently been unable to give me information about my account usage but are ‘working on it’. 

In this current climate and impending doom of hikes I want to see my usage !
I’ve been so unhappy on the whole with British Gas and want to change provider but is it the right time ?

MWT

I am sure it is frustrating, but for your own protection, I hope you are keeping a record of your meter readings at frequent intervals?

wild666

I'm with Octopus and my SMETS 1 meter is giving me daily readings on the app on my phone. 

Gerry1

Pingu510 said:

I’ve been so unhappy on the whole with British Gas and want to change provider but is it the right time ?

The problem is that only EDF are likely to accept you on their SVT, and they're absolutely hopeless as well.  Rock or hard place, faites vos jeux... 

Tank40

Had a Smartmeter installed yesterday, worked fine except for getting the 16/2 error message.
It went into standby mode overnight -not a problem- and now it's not getting data from the meter although it thinks it's connected. BG say it can take 14 days while they do things to set up our account and yet it was working yesterday 

MattMattMattUK

Pingu510 said:

Am really irritated because I am unable to see information about my usage from British Gas via app and online account. 

Since 16/2/2022 they have apparently been unable to give me information about my account usage but are ‘working on it’. 

In this current climate and impending doom of hikes I want to see my usage !
I’ve been so unhappy on the whole with British Gas and want to change provider but is it the right time ?

Firstly there is no impending doom, hyperbole helps no one.

You can look at your usage by looking at the meter, you could check it daily if you wish.

Now is not the time to switch anyway, and you will be unlikely to gain by switching, you might well find yourself in a situation where your smart meter stops working for a considerable amount of time after the switch.