Shawbrook Bank ignoring my messages

Murmansk

I've got an account with Shawbrook Bank but not used it much and I recently opened a 120 day notice account with them.

I sent them a secure message asking them to transfer a lump of cash from the easy access to the 120 day account but heard nothing

I sent them another request but heard nothing and still nothing happened.

I've now sent a complaint message and am waiting to hear

Are Shawbrook Bank known for not responding to messages? Maybe they've all got Covid?

Zanderman

Murmansk said:

I've got an account with Shawbrook Bank but not used it much and I recently opened a 120 day notice account with them.

I sent them a secure message asking them to transfer a lump of cash from the easy access to the 120 day account but heard nothing

I sent them another request but heard nothing and still nothing happened.

I've now sent a complaint message and am waiting to hear

Are Shawbrook Bank known for not responding to messages? Maybe they've all got Covid?

Without putting any timing in your post it's difficult to judge how long they're taking to respond so can't tell whether it's unusual or not.

Are you talking hours, days or weeks?

Murmansk

Three days between messages from me that get no response

Daliah

Could you not make the transfer yourself?

EssexExile

I'm not familiar with Shawbrook but I wouldn't expect a bank to move money on instruction by secure message. Is that the way they work?

Thrugelmir

I'd say that you would need to withdraw the funds to your nominated bank account then transfer them back to your 120 day account.  

Murmansk

EssexExile said:

I'm not familiar with Shawbrook but I wouldn't expect a bank to move money on instruction by secure message. Is that the way they work?

Well, one of their secure message options includes sections where you tell them what account you want the money moved from and to so it does appear to be the way they work and there's no option to move money between accounts yourself that I can find.

Murmansk

Thrugelmir said:

I'd say that you would need to withdraw the funds to your nominated bank account then transfer them back to your 120 day account.  

Well that's certainly one way of doing it I guess but I'd like to avoid it as I have read on forums (fora?) about people who get their bank account frozen because of suspicion of money laundering when big amounts of money go in and out. 

canaldumidi

Similar problem. Trying to do an internal ISA transfer. Messaged them 8 days ago (and 5 days, and 3 days) - no response. Dreadful customer service.

roddydogs

Same here i noticed they've frozen isas till the new tax year.

Murmansk

In the end I did hear back from them with an apology that they've been busy. Sadly, I just put a significant amount in their 120 day account about two days before Chase brought out their 1.5% easy access so I'll now have to wait until July to get at my money to transfer it to Chase!