Mountain bike mis-sold

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eatstatik
eatstatik Posts: 5 Forumite
First Anniversary Combo Breaker
in Consumer rights
Hi all. Recently took out a large loan to purchase a dream bike which was advertised as having and on board computer. It arrived minus the computer so I contacted the company that sold it to me and they had made a mistake with the listing and it was the next model up which came with it. They have apologized and offered me a £100 voucher. The computer system for the bike is worth around £450. Where do I stand ? I haven't replied to the email yet

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  • littleboo
    littleboo Posts: 1,505 Forumite
    First Post Name Dropper First Anniversary
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    Either take the money and keep the bike, or return it at the retailers cost for a full refund, as the item is not as described 
  • pinkshoes
    pinkshoes Posts: 20,103 Forumite
    Name Dropper First Anniversary Photogenic First Post
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    As it was their mistake then they should issue a full refund and pay for the return.
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 14,081 Forumite
    First Anniversary First Post Name Dropper
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    You have options.  Keep the bike and accept the voucher, or return the bike for a full refund.
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