Ferry cancellation booked online and cancelled within 14days

Pete456321

Hi does anyone know if I’m entitled to chargeback an online booking I made with DFDS and then cancelled within 14 days.  They have said I am not due to a 100% cancellation fee.  Wondering if online selling consumer law will allow me to chargeback through my bank as I cancelled within 14 days?  Thanks 

Westin

Have DFDS done anything wrong to initiate a chargeback dispute?

Travel falls outside the distant selling rules.

Did you buy a non-refundable, non-changeable restrictive ticket but now would like to get a refund?

Pete456321

No fault from DFDS and cancelled due to personal reasons.

Browntoa

You agreed to any of those terms and conditions on purchasing.

Unless the fees are not mentioned then you have a case

Westin

Pete456321 said:

No fault from DFDS and cancelled due to personal reasons.

Then a chargeback is not appropriate. There is no fault from a suppliers action (or lack of).

Chargebacks and Section 75 claims are not a form of 'get out of anything' insurance.  Sorry!

Caz3121

Pete456321 said:

No fault from DFDS and cancelled due to personal reasons.

If the personal reasons are covered by your travel insurance policy you could try claiming there.

CKhalvashi

In this case as you cancelled, you will be bound by the terms and conditions you willingly agreed to on entering into a valid contract. Most travel services including flights and hotels (and I assume ferries) are outside of the Distance Selling Regulations as the prices of these can be highly volatile.

This is a matter for your insurance, if any.