Anyone got their Final Bill from Bristol Energy yet?

Whalie

Struggling with British Gas not yet allowing me E7 (night rate) electric.  I have storage heaters that have not been working since 7th Feb and have little joy when trying to contact BG.  I was hoping when my final bill comes in from Bristol Energy, BG will finally sort out my account, but as yet, not received.  I was wondering if others are having the same problems?

MWT

Do you have a smart meter?

BG have a problem supporting E7 on smart meters so that may be the root cause...

Whalie

Thanks MWT.  Yes I do.  I did explain that the one time I got through to someone.  They seemed like they were going to do something and they were  going to phone me back in  a few days.... still waiting.

MWT

It'll be a long wait, just go straight for a complaint as this is a known issue.

Have a search on here as well, this has come up a number of times with those moved following a supplier failure.

Whalie

Again thanks MWT.  Its just so annoying.  Most of the times I have phoned I seem to be 78 in the queue so I give up.  The one time I spoke to someone I thought I might be getting somewhere.