Parcel Compare - How to contact them

I want to 'contact Parcel Compare regarding a package collected today by UPS.  I have searched their site with no success; I just keep going in circles.  Googling 'how to contact them' puts me back to the same never ending circle.  The Facebook and gmail symbols at the side of their screen show that they are not in operation when selected.  Presumably it is Parcel Compare that I need to talk to regarding this collection as I paid them rather than UPS directly.

Any help would be appreciated. Thanks

Comments

  • Spoonie_Turtle
    Spoonie_Turtle Posts: 8,158
    First Anniversary First Post Name Dropper
    Forumite
    https://parcelcompare.com/about-us/contact-us

    Click on any of the categories, underneath the questions listed is "Query not listed?  Tell us your query" 
    Click on "Tell us your query" then choose the 'needing help with an order' option.
  • Stilernin2
    Stilernin2 Posts: 64
    First Anniversary First Post
    Forumite
    https://parcelcompare.com/about-us/contact-us

    Click on any of the categories, underneath the questions listed is "Query not listed?  Tell us your query" 
    Click on "Tell us your query" then choose the 'needing help with an order' option.
    Thank you so much.  I'm not usually such a numpty, but I just couldn't find this.  Message has now been sent. 

    Cheers

  • martindow
    martindow Posts: 10,175
    Name Dropper First Post First Anniversary
    Forumite
    The parcel label you printedout should have the UPS tracking number on it.  You could use this on the UPS site to see what is happening to your parcel.  That could be more detailed than what shows via parcelcompare's site.
    What is the problem - lack of tracking or something else?
  • PMS2
    PMS2 Posts: 2
    First Post
    Newbie
    I am trying to contact them about an overpayment on my card. I have completed their form - naturally no phone number hugely annoying!!! - when I try to send the message after completing all the  "not being a robot thing" and the "send message box" all I get is a box appearing on my screen saying "confirm your request" Apart from an x in the top right corner this is an empty box and clicking on  it does absolutely nothing. I really need to contact  them, they have overcharged my card  - any ideas  where to go from here anyone please? Thank you   
  • PMS2
    PMS2 Posts: 2
    First Post
    Newbie
    ps the above comments is regarding parcel compare too
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