Avro/Octopus

trumport

We were with Avro and just started a switch when Avro went bust. We have been talking with Octopus as they took over our energy until our switch. 6 months later we still haven’t had a final bill, although readings were exchanged and agreed with both parties. We had over £500 in our Avro account. All Octopus keeps saying is “please be patient”. We’re tried to start an official complaint and that department won’t even reply to our emails. Is anyone else having a problem with their energy firm going bust?

jojaca

I am in same position and tried numerous emails complaining, It's coming up to April with big price rises and I still don't have a clue what my future bills will be looking like. Very frustrating!.

MWT

jojaca said:

I am in same position and tried numerous emails complaining, It's coming up to April with big price rises and I still don't have a clue what my future bills will be looking like. Very frustrating!.

You have all you need to work that out from the published tariff and your own use as per your meters, so no need to be unsure.

Just start your own thread if you want help working it all out...

MWT

trumport said:

We had over £500 in our Avro account. All Octopus keeps saying is “please be patient”. We’re tried to start an official complaint and that department won’t even reply to our emails. Is anyone else having a problem with their energy firm going bust?

Check the most recent post here for the latest position, you are not alone, but it is getting closer to the end now...

https://octopus.energy/avro/

Merlin139

I have been going backwards and forwards with Octopus for the last 3 months trying to get them to sort it. I sent them the latest Avro Final Bill which I happened to find by checking my AVRO account! Again told nothing could be done! So yesterday I said when you can be bothered to sort the problem out come back to me with a payment plan for my outstanding balance and I will discuss it. Other than that I don't give a S**t!

Well today I get home and Octopus have now produced their first bill for me!

TheCollies

I am also in the same boat, but mine is made even more complicated as my gas meter was incorrectly logged as an imperial not metric meter so I have been charged triple by Avro since I joined them.  Unfortunately this was only pick up after they went into administration.  Any idea how I go about trying to get this back or onto a list of creditors?

Jacklx

I was only with Avro for a short time starting June 2021. I had swapped from EDF. I had supplied Avro with the final readings from EDF but only received 3 bills, one in July, one in September and a final bill in September. Every meter reading for electricity was estimated. My start reading was estimated to be over 4000Kwh greater than the final reading from EDF. Usage was over estimated and the final Avro reading is still over 4000Kwh higher than the actual reading on my smart meter. II started an account with Octopus  4 days before Ofwat got into the act after Avro's failure and I was able to sign up for a 24 month fixed tariff. More expensive than the variable tariff at the time, but now looks better. Octopus is having difficulty with my transfer. Although I supplied Octopus with actual meter readings when I apllied for an account it has been suggested that I accept the incorrect final reading of Avro as a 'start' reading but I have refused to do so as I'm sure that if I did I would end up in prison. My actual electricity reading now is some 4000Kwh LESS than the suggested start reading which means my consumption would be a negative quantity. I can't see Octopus paying me, I can't even see me getting electriciity for nothing.I don't think Octopus can access my smart meter to change the numbers to be the same as what they want me to accept as a 'start' reading, at least I hope they can't otherwise we might all find our meter readings are being mysteriously adjusted upwards. Octopus have escalated my problem and have asked me to be patient, I am 84 years old and if I die, or Octopus goes the same way as Avro and many others, I can see it could be a problem. My wife hasn't the faintest idea of what to do if I'm no longer here.Strangely my Avro gas account is quite near the truth. I was overcharged for an estmated electricity consumption by Avro and of course the amount was deducted from my credit balance. They would have only had to do this trick with several thousand other Avro customers to achieve a 'nice little earner'.

cycloneuk

It's shocking how Octopus are handing this now, I am still waiting for a final bill and credit from Avro to be transferred. Octopus just don't care, they take days to reply to emails if at all.

[Deleted User]

Jacklx said:

Octopus is having difficulty with my transfer. Although I supplied Octopus with actual meter readings when I apllied for an account it has been suggested that I accept the incorrect final reading of Avro as a 'start' reading but I have refused to do so as I'm sure that if I did I would end up in prison. My actual electricity reading now is some 4000Kwh LESS than the suggested start reading which means my consumption would be a negative quantity. 

If Octopus is happy to accept a start reading which is 4000kWh higher than what is shown on your smart meter then my advice would be accept the offer. You will only pay Octopus the daily standing charge until your smart meter index reading passes the agreed opening reading. You would be overpaying Avro but that is a matter for Octopus and Avro’s administrator to resolve. This sort of thing happens all the time. 

FYI, the Regulator for energy is OfGem not OfWat: OfWat looks after water not energy.

Ally_E.

I moved into a new property on the day Avro went bust, I emailed and DM'ed Octopus on Twitter and managed to get my account with them set up in November. Keep pestering them through different channels, try twitter if email doesn't work (like it didn't for me).

LAHRLH

trumport said:

We were with Avro and just started a switch when Avro went bust. We have been talking with Octopus as they took over our energy until our switch. 6 months later we still haven’t had a final bill, although readings were exchanged and agreed with both parties. We had over £500 in our Avro account. All Octopus keeps saying is “please be patient”. We’re tried to start an official complaint and that department won’t even reply to our emails. Is anyone else having a problem with their energy firm going bust?

I too am still waiting for my  refund having switched from Avro to British Gas just before Avro collapsed. Apart from my latest email to Avro have all been replied to reasonably quickly and always very politely, assuring me that all is in hand and will be resolved shortly, one even said ‘by 28th January’.  I am still waiting but patience is running out and I await a response from my latest email sent well over a week ago.