Help! Hair and make up artist changed prices after deposit - do I have to pay a cancellation fee?

jessica3011

I cancelled my hair and make up booking after the company significantly changed the prices after I booked and paid my deposit. They won't refund my deposit, even though it was she who changed the costs. I'm now out £100. The deposit was non-refundable, but does that apply if they change the prices?

I had to chase 3 times for an invoice and cost breakdown after I paid the deposit. She sent me a total cost which was £210 more than originally agreed.
She quoted me the lower prices verbally and in email. When I raised this, she made out that I didn't understand the new prices, and somehow it was better for me. The conversation was stressful, and I can't afford the new prices, so I said I need to cancel. 

I asked her to refund me the deposit because she changed the terms, and I don't trust her to deliver the services now. She refused, and I left a Google review saying that she changed the prices after I paid the deposit. Now she's threatening legal action over the review and threatening to come after 50% of the total booking price, even though it's completely true. 

The T&Cs say that cancellation required 50% of the total cost (which she has overpriced!)
However, she's also broken her T&Cs by not sending me the invoice and confirmation immediately after I paid the deposit as promised. 

Please help - do I need to pay a cancellation fee? Do I have any rights to get my deposit back?

mobileron

Threatening u for telling the truth no way,name and shame seems to work.

TripleH

If she sent the prices by email then has changed them, then I'd argue that she has changed the terms of the contract which renders the one you've greed to null and void. So as she cancelled the contract then no reason why you can't get your money back.

Keep all emails which show new and old prices. You may need to submit them if you gobto court as evidence.

TBagpuss

YEs- write to her , set out that you had a contract with her to do provide the service at£[poriginally uoted price]. That you paid the deposit based on that price.

That she has since cancelled that contrct as she has made cleart that she now wishes to charge £[new price] and that therefore as the contract as cancelled by her, you require the refund of the deposit as she has failed to deliver in the original contract. 

The problem is if she then offers to dstick with the original agreement anddo the work as you originally agreed

MovingForwards

The thread is from March.