Account not transferred over to Shell from Pure Planet

Jamscone45

Hi,  

I continued to pay Pure Planet for October, November and December as advised by Shell.  These payments have not been transferred over.  The amount owing to my shell account is over £500.  I have given Shell all the evidence that I have paid (bank statements, screen shots from PP account) but they are refusing to acknowledge and sort.  They are demanding the outstanding payment to them.  Any ideas what I can do - I am just getting fobbed off by their telephone team.  The lady I spoke to today first said my request had been rejected by the finance team but when I protested then changed her tact to there is not timeframe for transferring the money and it will happen sometime. I cannot afford to pay this amount again and lose this amount of money.  I am at my wits end.  Any help or advice?