We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Account not transferred over to Shell from Pure Planet
Jamscone45
Posts: 2 Newbie
in Energy
Hi,
I continued to pay Pure Planet for October, November and December as advised by Shell. These payments have not been transferred over. The amount owing to my shell account is over £500. I have given Shell all the evidence that I have paid (bank statements, screen shots from PP account) but they are refusing to acknowledge and sort. They are demanding the outstanding payment to them. Any ideas what I can do - I am just getting fobbed off by their telephone team. The lady I spoke to today first said my request had been rejected by the finance team but when I protested then changed her tact to there is not timeframe for transferring the money and it will happen sometime. I cannot afford to pay this amount again and lose this amount of money. I am at my wits end. Any help or advice?
I continued to pay Pure Planet for October, November and December as advised by Shell. These payments have not been transferred over. The amount owing to my shell account is over £500. I have given Shell all the evidence that I have paid (bank statements, screen shots from PP account) but they are refusing to acknowledge and sort. They are demanding the outstanding payment to them. Any ideas what I can do - I am just getting fobbed off by their telephone team. The lady I spoke to today first said my request had been rejected by the finance team but when I protested then changed her tact to there is not timeframe for transferring the money and it will happen sometime. I cannot afford to pay this amount again and lose this amount of money. I am at my wits end. Any help or advice?
0
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.5K Banking & Borrowing
- 253.7K Reduce Debt & Boost Income
- 454.4K Spending & Discounts
- 245.5K Work, Benefits & Business
- 601.4K Mortgages, Homes & Bills
- 177.6K Life & Family
- 259.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards