Asda Not Delivering what was Ordered
in Food shopping & groceries
8 replies 354 views
Last week Asda failed to act on our final order amendments , apologised without us contacting them and gave us a £5 voucher.
This week we have repeatedly updated our order and each time we go back in and look it has changed what we asked for so we change it again. Our delivery this morning has again changed from what was ordered. I kept a print copy of our final amended order so I know that I am right.
I have spoken to an Indian(?) gentlman at Customer Services who whilst very polite couldn't/ wouldn't believe that the system was changing our orders.
Are we alone with this problem?
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My order for 10th of March did not arrive, I did not receive a delivery note email and when I checked I had no order for that date. I did have one for 17th which I had not placed. It appears that when I had amended my order for 10th March the system had changed the date, which I had not noticed. I still had the original Order email from when I placed the order for the 10th and the order number was the same as the one for 17th. They did offer to deliver it when I phoned them but at an £8.50 charge for express delivery, I was offered a £5 e voucher after I refused but I said no and had to go shopping myself.