Extortionately high gas bill - even before the hike!

QrizB

Huxley71 said:

Maths has never been my strong point, but looking at the bills I'm pretty sure they've been calculated correctly.

From a recent bill, could you tell us:

• The opening meter reading;
• The closing meter reading;
• The number of kilowatt-hours billed for?
  

It'll be fairly easy to say whether you're being billed based on a metric meter or an imperial one. Then all you need to do is check that it matches with the actual meter.

Robin9

and check the serial number on the meter and on the bill.

A photo of the meter would help

Huxley71

Thanks, I'll go and take a photo of the meter tomorrow and post it with a picture of the bill - really appreciate everyone's help with this.

Huxley71

This is my mum's meter, the serial number corresponds to her bill.

Obviously the meter's metric, so how do I tell if they're billing her correctly? Should I be able to see a conversion calculation on the bill (which I can't) if BG were charging her for imperial units? 

Gerry1

Your bill will show the calculation.  If it has the figure of 2.83 in it she's being overcharged, otherwise it's OK.

However, it seems that BG haven't heard of Imperial meters !

MWT

Huxley71 said:

This is my mum's meter, the serial number corresponds to her bill.

Obviously the meter's metric, so how do I tell if they're billing her correctly? Should I be able to see a conversion calculation on the bill (which I can't) if BG were charging her for imperial units? 

Just give us the opening and closing readings from the last bill along with the kWh they calculated and we can do the rest...

In short, if you take the units consumed and multiply by 11.2 you should get very close to the kWh figure on the bill ...

If it is about 2.83x higher on the bill than that number then they are treating it as Imperial and you've found the problem...

Huxley71

Apoligies for the picture quality, but does this look correct?

Gerry1

Unfortunately the conversion is correct.

However, note the rate change from 13 January.  Was she persuaded to switch to a fixed tariff?

Huxley71

Thank you @Gerry1

I still feel sure there must be something wrong though! 

Robin9

I would say that the December reading was an under estimate -  when the January bill came it was a catch up at the SVT rate.