Together Energy customer? Check your final bill now as hundreds of customers wrongly charged £40

Former_MSE_Sophie

Hundreds of Together Energy customers have been sent their final bills containing an incorrect early-contract termination fee of £40, MoneySavingExpert.com (MSE) can reveal. 

Read the full story:

Together Energy customer? Check your final bill now as hundreds of customers have been wrongly charged a £40 exit fee

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molerat

Would love to "Read the full story" if only a link had been provided

https://www.moneysavingexpert.com/news/2022/03/together-energy-customer--check-your-final-bill-as--thousands--o/

Shedman

My goodness Together Energy getting billing wrong .....what a surprise (not)!

Merlin139

Having just read the full story on the link provided by molerat, the thing to take away from this is that customers need not do anything. 

British Gas confirmed the incorrect £40 fee has not been taken yet and that customers will be sent a new bill containing the correct costs.

The energy company told us customers do not need to do anything but that it will “reassure any customers” who do contact the company with concerns over the charge. Impacted customers will receive an updated and correct final bill shortly - you do not need to pay your bill before you've received the amended statement. 

Maybe worth changing your headline?