Back billing - Bulb Energy

leane_r2002

Anybody had experience with bulb and billing issues? Long story for me but in short, they were looking for volunteers for a trial electricity tariff in Feb 21. I was accepted but it seems since then, my bills have been incorrect. I notified them of this in December last year, which they acknowledged was an issue which they would resolve by issuing a revised bill.  Since then, I haven’t  rec’d a bill, nor a revised bill for the incorrect period.

I’ve just been told that they have now cancelled all of my bills since my move in date (07.12.20) and will be reissuing for the whole period in the next couple of weeks. 

Thankfully I have been paying my monthly direct debit, but based on the incorrect bills, I was underpaying. 

By my calculations, I think I may owe them around £700 on top of my credit balance. Can’t believe it and just hadn’t properly noticed that I was being massively undercharged until December last year. Not sure how I’m going to pay this, and meet the upcoming price rises. Still not really sure of my usage as essentially, haven’t been billed since I moved in over a year ago. 

Anything I can do?

leane_r2002

I should add it’s a smart meter. From what I can see upon reviewing my bills, there has been an issue in what readings were being fed into the system. 

MWT

Not sure there is much you can do until you get the revised bills, but as far as possible, do make sure you have copies of the original bills so you can compare with the new ones.

Bulb always used to email those so with luck you will still have them.