VAT invoice

fenwick458

I bought some bathroom cladding online from a website called cladding world, Didn't get ay paperwork with the order when it arrived, and I didn't get a VAT receipt or invoice of any sort.
There an e-mail confirming the order that's all I have

I've been asking for a month via the online support, just keep getting ignored. the phone number on the website doesn't work.
what can I do to get a VAT invoice?

user1977

Are you VAT registered? You only have a right to a VAT invoice if both parties are. 

fenwick458

yes, that's why I want the VAT invoice so I can claim the VAT back

shiraz99

In the absence of a VAT invoice HMRC will accept alternative evidence of the taxable supply to support the claim.

unforeseen

fenwick458 said:

yes, that's why I want the VAT invoice so I can claim the VAT back

So it was a business transaction and not a consumer one

cymruchris

Company name on VAT Registration:	DECORATIVE SURFACE DISTRIBUTORS LTD
VAT number:	GB 186248478
VAT ID:	186-248-478
Jurisdiction of VAT number:	United Kindom (UK)
Issuing Authority of VAT number:	HMRC (HM Revenue & Customs)
VAT status:	Valid VAT Number
Address on VAT Registration:	UNIT 5, CROWN INDUSTRIAL ESTATE ANG, BURTON-ON-TRENT, , DE14 3NX
Period when VAT number issued:	Issued after November 2009
Estimated date VAT number issued:	October 2013
Last checked by us:	2022-03-01

DECORATIVE SURFACE DISTRIBUTORS's VAT Number is GB186248478

These are their VAT details and the name of the 'parent' company - if you're not getting any joy via email - you could try writing a letter. 

Interestingly in their terms of service - they have this:

12. Linking To Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our acceptable use policy.

If you wish to make any use of material on our site other than that set out above, please address your request to enquiries@Claddtech.com.

So you might find that they come looking at this thread as a 'link' has been made, and realise that they've made a big mistake and will send you your VAT invoice forthwith!

cx6

you don't 'need' a vat invoice just put it through your books with a note saying what happened.

Thrugelmir

cx6 said:

you don't 'need' a vat invoice just put it through your books with a note saying what happened.

That requires an official VAT document. Absence of same will see the reclaim disallowed on inspection. 

cx6

yes if they are inspected

shiraz99

Thrugelmir said:

cx6 said:

you don't 'need' a vat invoice just put it through your books with a note saying what happened.

That requires an official VAT document. Absence of same will see the reclaim disallowed on inspection. 

As I stated above, HMRC will accept alternative evidence of the VAT supply should a VAT invoice not be available. Evidence of the purchase for example should suffice.