Faulty screen on crosstrainer, what to do??

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pimento said:

I tried the one in the shop out. I was there with my PT, he helped me choose it. It was delivered on March 10 and we put it together on March 15. I immediately emailed the shop on that date when I realised it wasn't right.

Here's what my screen looks like.

https://drive.google.com/file/d/16capGxhWqS0ctCqq8u1eTIem3molZyRd/view?usp=drivesdk

When I go into the settings menu to adjust the contrast and brightness it doesn't change hardly at all.

It looks like the backlight is far too bright. That means the contrast would make very little difference. If the brightness doesn't bring it down to the level of the one in the shop, it's clearly faulty. 

Manxman_in_exile

pimento said:

That's an excellent idea Manxman.
I really like the trainer so don't want a refund but the state of the screen is a deal breaker for me.
I think I'll email the shop again and ask if I can bring the console in for testing in their display model. They surely can't refuse me that.

Could you see my picture of my screen?

Yes - and I agree with @TELLIT01 that it looks terrible and I wouldn't be happy with that.

pinkshoes

pimento said:

I tried the one in the shop out. I was there with my PT, he helped me choose it. It was delivered on March 10 and we put it together on March 15. I immediately emailed the shop on that date when I realised it wasn't right.

Here's what my screen looks like.

https://drive.google.com/file/d/16capGxhWqS0ctCqq8u1eTIem3molZyRd/view?usp=drivesdk

When I go into the settings menu to adjust the contrast and brightness it doesn't change hardly at all.

That's clearly faulty! 

I would be pushing for a replacement.

pimento

Strange then that Life Fitness say it's within range of tolerance. I started to question myself but I'm glad I'm not going mad.
Bearing in mind that the manufacturer says it isn't faulty, how best to approach the shop?

TELLIT01

Your contract is with the retailer even after the manufacturer gets involved.  Reject as not fit for purpose if they won't replace the screen module.

mikb

pinkshoes said:

Go back to the store and measure the brightness of the display one using a phone app then compare it to yours?

Are you sure it didn't seem dimmer in store because of the store lights?

A screen being "too bright" is subjective and not a reason to reject.

It's not the brightness of the screen that is the problem. The contrast/view angle adjustment on the LCD is horribly wrong.

The fact that the user-setting to adjust it hardly affects the result means it's faulty.

It should range from "washed out and faded unusable" through "correct crisp" to "it's all going dark!"

This is very much at the "background is going dark" end of that spectrum.

pimento

As I took delivery on March 10, does my 30 days to reject start then? If so, I have until April 9 which gives me time after I return from my holiday on April 1st.
Should I go into the shop? Perhaps take a letter with me?

Ectophile

It looks as though they have forgotten to fit a grey filter over the screen, which would improve the contrast.