Can I Get a Refund on a Day 2 PCR Test Kit?

psychic_kitten

I purchased two Day 2 PCR test kits on 10 March which are no longer required.

The boxes are untouched; nothing has been opened or used.

The kits are also not registered - other than submitting delivery information the company holds no details that they could have used so far to allocate the tests to an individual and thus I don't believe any service has yet to have been provided.

When I enquired they first told me that providing the kits were unused, unopened and unregistered that they could be returned if no longer necessary. On clarification (as their returns policy they linked stated completely differently) they have said they cannot be returned. I attempted to query whether because I ordered them less than 14 days ago I could return them under statutory rights but this question has been overlooked.

Could anyone provide any clarification as to whether I can return them under the Consumer Contracts Regulations please?

Ganga

Have you read the companies T an C ,s  in detail ,will get an answer there ,who is the company who supplied them ?

eskbanker

psychic_kitten said:

Could anyone provide any clarification as to whether I can return them under the Consumer Contracts Regulations please?

There are various health-related exemptions within those regulations, which some test kit companies have embedded within their Ts & Cs, under which they assert the right to refuse to accept returns - that's not to say that it's actually legitimate for them to do so, and they can't actually override statutory rights, but if they've cited these exemptions within their terms then you'd have to go after them on the basis of unfair contract terms if you wanted to challenge them.

https://forums.moneysavingexpert.com/discussion/comment/78948639/#Comment_78948639

Which company is it?

CKhalvashi

There are various exemptions for medical supplies, so this will be contractual between you and the testing company.

If you post which company you booked with, this will be the first step for someone to check the terms and conditions for you.

brianposter

How did they tell you that the kits could be returned ?

FeaturelessVoid

brianposter said:

How did they tell you that the kits could be returned ?

This isn't particularly helpful.

It's not clear if tests can be refused a return on health and safety reasons, so arguing another technicality will get the OP nowhere.

brianposter

FeaturelessVoid said:

brianposter said:

How did they tell you that the kits could be returned ?

This isn't particularly helpful.

It's not clear if tests can be refused a return on health and safety reasons, so arguing another technicality will get the OP nowhere.

Rubbish !  It depends entirely on what the OP was told and the evidence that the OP has for that information.

Normally kits cannot be returned.